Zoo Ranger

FRESNOS CHAFFEE ZOO CORPORATIONFresno, CA
Onsite

About The Position

The Zoo Ranger is responsible for providing a visible and positive presence to Fresno’s Chaffee Zoo Corporation’s (FCZC) guests to promote safety, adherence to zoo rules, and create a fun, engaging experience. The Zoo Ranger supports FCZC’s mission and vision by building community trust and providing a safe and welcoming environment for all of our guests and employees.

Requirements

  • Minimum one (1) year of paid work experience in security, emergency response, or customer service environment required.
  • Minimum of one (1) year of work experience using Microsoft Office required.
  • Strong verbal English communications skills required both oral and written required.
  • A valid California driver's license, valid vehicle insurance, enrolled in the CA Employer Pull Notice program and successful completion of the FCZ Drivers Training Program required.

Nice To Haves

  • Basic Life Support, Automated External Defibrillator (AED), Cardiopulmonary Resuscitation (CPR), First Aid, and Oxygen (O2) certification preferred.

Responsibilities

  • Walks throughout the assigned area(s) to maintain a visible presence in the Zoo for guests.
  • Greets guests in a friendly, professional manner and demonstrates an approachable, service-focused demeanor.
  • Engages proactively with guests to provide directions, resolve concerns, offer assistance, and ensure a positive and safe experience regarding other aspects of Zoo operations.
  • Monitors guest activity and addresses violations of Zoo rules to Environmental Health and Safety (EHS) management in a professional manner.
  • Provide emergency medical assistance to guests and staff with First Aid supplies, including CPR, AED, and O2 support, until advanced medical personnel arrive.
  • Completion of required medical authorizations for employee injuries will be the responsibility of Zoo Rangers.
  • Completes Incident Report forms accurately and promptly following any accident, injury, near miss, safety concern, or security event.
  • Works calmly and authoritatively with the public.
  • Provides professional customer service in adverse environments such as crowds or with difficult members of the public.
  • Alerts EHS management of incidents requiring additional attention or treatment.
  • Assists in reuniting lost and found children with parents or guardians.
  • Serves as a primary point of contact in emergency scenarios (Incident Commander), assisting with coordination and communication with first responders and Zoo leadership.
  • Serve as the Incident Commander role as designated by management.
  • Participate as a member of the Animal Risks Mitigations (ARMS) team as designated by management.
  • Provides crowd control as needed during peak attendance periods and special events.
  • Opens secures and activates all building alarms in accordance with Zoo procedures.
  • Provides escorts and equipment for animal transport, and some zoo deliveries.
  • Maintains a high level of situational awareness while patrolling the zoo.
  • Participates in emergency drills and debriefs and may be designated to be the primary responder during certain scenarios, under the direction of the EHS leadership team.
  • Stays current with all required safety and security certification.
  • Safely operate a vehicle for business purposes including but not limited to going to and from the zoo’s facilities and offsite.
  • Perform additional responsibilities as assigned to support team and organizational goals.

Benefits

  • Employee Assistance Program
  • 401K
  • Paid CA Sick Time
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