Zoo Hospital Manager (Full Time)

Memphis Zoo•Memphis, TN

11d•Hybrid

About The Position

The Zoo Hospital Manager is responsible for administrative and practice management for the Veterinary Department. This position provides direct leadership to Veterinary Technicians and Veterinary Assistants, ensuring animal care, medical support, administrative functions, and hospital operations are completed accurately, efficiently, and in accordance with established standards and regulatory requirements. As a key member of the hospital leadership team, the Zoo Hospital Manager fosters a culture of collaboration, accountability, and continuous improvement by promoting effective communication within the veterinary team and across departments, supervising personnel, managing performance, resolving conflict professionally, and developing/upholding efficient systems that support exceptional patient care, employee engagement, and organizational success.

Requirements

Bachelor’s degree in relevant field (or equivalent years experience in the field).
At least five years of relevant experience (either as Veterinary Technician or Veterinary Assistant/Zookeeper).
Must be solution-oriented, finding creative solutions for complex challenges.
Demonstrated ability to unite individuals with diverse expertise around a shared vision and common goals.
Excellent facilitation, as well as communication, skills – both oral and written.
Proficient in MS Office and medical record keeping software & systems.
21 years or older.
Clear background check.
Clear drug screening.
Clear TB screening.
Valid driver’s license.
Clear MVR screening.
Proof of current automobile insurance.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Experience in veterinary operations and personnel management is beneficial.
Registered veterinary technician or experienced husbandry professional is desirable.

Responsibilities

Provides administrative oversight and expertise to the Veterinary Services Department (including but not limited to: Purchasing and ordering, Inventory management of pharmaceuticals, medical supplies, equipment and consumables, Invoice processing & budget tracking, Preventative maintenance scheduling & service contracts for medical equipment).
Identifies operational inefficiencies and leads continuous improvement initiatives to improve workflow, communication, safety, and service delivery.
Management of hospital safety programs including OSHA compliance, hazardous waste disposal, radiation safety, biosecurity and infection control.
Administrative support for recruitment, onboarding, training documentation and employee performance processes.
Oversees the daily operational flow of veterinary technicians and assistants ensuring efficient scheduling and resource allocation.
Submits and coordinates work tickets for facility, including appropriate prioritization and follow up.
Coordinates veterinary support for animal shipments and research requests.
Coordinates facility tours, guest and visitor requests.
Follows established protocols for controlled drug purchase and tracking.
Meets with regulatory agencies and participates in inspections.
Assists with the documentation, development and implementation of the preventive medicine programs.
Familiar with regulatory compliance with USDA, DEA, state veterinary regulations, AZA accreditation standards, and institutional policies.
Interacts with and maintains contacts with numerous departments and team members in order to respond to inquiries and requests.
Ability and willingness to assist with either laboratory and/or husbandry duties as needed based on staffing.