Zoning Customer Specialist
About The Position
The Zoning Customer Specialist serves as the Zoning Division’s primary support staff member for customer service and permit application assistance while also handling routine zoning review work. The role supports the public, city staff, contractors, and elected officials by answering zoning questions, explaining application procedures, checking submissions for missing information, and assisting with zoning verification requests. It also performs routine reviews of straightforward applications and provides administrative and case-preparation support to permit reviewers. The City Planning Commission works to preserve and establish prosperous, authentic, and diverse communities; promote equitable access to resources; enhance physical development; preserve the City’s history; and create healthy, sustainable, vibrant places for current and future generations. The department has up to 30 staff members supporting the City Planning Commission, the Landmarks Commission, the Board of Zoning Appeals, and the Board of Building Standards and Appeals. The Senior Assistant City Planner – Zoning Customer Specialist reports to the Manager, Zoning & Technology.
Requirements
- Bachelor’s degree in Urban Planning, Architecture, Public Administration, or a related field from a four-year accredited college or university.
- One year of full-time paid experience in Urban Planning, Architecture, or a closely related field; one year of postgraduate education in Urban Planning or a related field may substitute for the experience.
Responsibilities
- Staff the City Planning Department lobby front desk and provide general customer service support.
- Respond to zoning telephone calls and emails, assisting the public, city staff, contractors, and elected officials with zoning code requirements and interpretations.
- Help customers understand application processes, required documentation, submission procedures, and basic procedural requirements.
- Conduct initial application triage and identify incomplete or missing information before matters reach technical reviewers.
- Assist with zoning verification requests and prepare zoning verification letters.
- Conduct assigned routine or simple zoning reviews, including fences, certain accessory structures, straightforward residential applications, and other applications with clearly established review standards.
- Maintain appropriate records and help track recurring customer service or application issues.
- Support permit reviewers with administrative and case-preparation tasks where appropriate.
- Assist in preparing planning studies, development analyses, data analyses, market studies, and maps.
- Assist in reviewing development project design and layout for conformance with zoning, design, and planning standards.
- Perform related duties and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
