Zone Manager

Retail and Dining Positions•Greer, SC

1d•Onsite

About The Position

The Zone Manager is a visible floor leader responsible for driving sales, customer service, and operational excellence across an assigned zone in a fast-paced, high-traffic airport retail environment. The role keeps standards high, teams focused, and customers taken care of while making real-time decisions and staying active on the floor. The Zone Manager serves as Manager on Duty during assigned shifts, directs and coaches associates, supports store operations and inventory, and helps achieve sales goals. The position requires working on your feet, leading people, solving problems, and keeping operations running smoothly. The employer describes structured standards, Manager-on-Duty authority, and opportunities for growth into higher leadership roles.

Requirements

High School Diploma or GED.
Strong customer service mindset and operational discipline.
Ability to multitask and make sound decisions in a fast-paced environment.
Experience with POS systems, cash handling, and loss prevention.
Comfortable working independently and leading a team.
Reliable and professional, and trusted to represent leadership.

Nice To Haves

Previous retail supervisory or leadership experience.

Responsibilities

Model company service standards and professional behaviors.
Resolve escalated customer and associate concerns quickly and effectively.
Train and perform register, cash handling, and loss prevention procedures in accordance with Standard Operating Procedures.
Facilitate opening and closing procedures for assigned stores or zones.
Direct merchandise replenishment, receiving, and stockroom organization.
Ensure visual merchandising standards are consistently executed.
Coordinate team coverage and resources to maximize sales and service.
Troubleshoot basic POS and register issues and escalate as needed.
Maintain a safe, clean, and organized work environment.
Inspect work areas regularly and address safety hazards immediately.
Promptly report workplace injuries and safety concerns.
Prepare for and participate in inventory counts, including counts of high-risk items.
Support achievement of sales goals through adherence to performance metrics.
Execute promotional programs and special events as assigned.
Communicate daily with the team to identify opportunities to drive business through people, process, or product.
Serve as Manager on Duty during assigned shifts.
Direct, coach, and train associates in daily responsibilities.
Foster positive working relationships within the airport community.
Monitor performance and address concerns in partnership with the AGM or GM.
Provide feedback for associate reviews and coaching conversations.
Perform other duties as assigned.