Retail Zone Manager
About The Position
Are you a results-driven retail leader who thrives in a fast-paced environment and enjoys developing high-performing teams? As a Zone Manager – Retail, you will play a critical leadership role in driving sales, delivering exceptional customer experiences, and ensuring operational excellence throughout the store. This position is ideal for motivated leaders who are passionate about coaching associates, executing merchandising strategies, and creating a positive, engaging shopping experience. If you enjoy leading by example, achieving business goals, and making a direct impact on team success, this is an exciting opportunity to grow your career with a company committed to First Class Service and leadership development.
Requirements
- Results-driven retail leader
- Thrives in a fast-paced environment
- Enjoys developing high-performing teams
- Passionate about coaching associates
- Passionate about executing merchandising strategies
- Passionate about creating a positive, engaging shopping experience
- Enjoys leading by example
- Enjoys achieving business goals
- Strong communication skills
- Ability to motivate teams to exceed expectations
- Self-starters who enjoy taking ownership
- Self-starters who enjoy solving problems
- Ability to create an environment where both associates and customers thrive
Responsibilities
- Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with company policies and procedures.
- Train and perform all register, cash handling, and Loss Prevention functions as outlined in Standard Operating Procedures.
- Facilitate opening and closing of stores.
- Direct merchandise replenishment, maintain stockroom organization, and support receiving functions.
- Ensure merchandising standards are consistently executed according to company guidelines.
- Coordinate and align team resources to maximize sales, productivity, and customer service.
- Resolve basic IT and register issues and escalate concerns as needed.
- Promote a safe work environment by conducting regular inspections and addressing workplace concerns.
- Prepare for and participate in inventories and verify high-risk counts.
- Drive business results by achieving sales goals, executing promotional programs, and supporting special events.
- Communicate daily business priorities and identify opportunities to improve performance through people, processes, and products.
- Serve as Manager on Duty, providing leadership and direction during assigned shifts.
- Coach, train, and develop associates to deliver outstanding customer experiences and achieve performance expectations.
- Foster strong relationships within the airport community while representing the company in a professional manner.
- Partner with the AGM and GM to address performance concerns and support employee development.
- Contribute feedback for associate evaluations and coaching discussions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
