Zonal Program Manager – Real Estate Services

The Building People•Washington, DC

About The Position

The Zonal Program Manager provides senior-level leadership for the execution of support services within an assigned geographic zone, ensuring consistent contract performance, effective coordination across stakeholders, and responsive support to the customer’s priorities. This role serves as a key management lead responsible for aligning resources, maintaining operational continuity, and promoting high-quality service delivery across a dynamic portfolio of leasing (brokerage & administration) and related real estate activities.

Requirements

Senior-level leadership experience in execution of support services.
Experience in contract performance and coordination across stakeholders.
Experience in managing resources, operational continuity, and service delivery.
Experience in leasing (brokerage & administration) and related real estate activities.
Experience in day-to-day management of operations, including workload balancing, staffing coordination, and performance oversight.
Knowledge of GSA policies and GLS Max procedures.
Experience in coordinating with leasing specialists, project teams, subcontractors, customer agencies, and other stakeholders.
Experience in monitoring task order progress, milestones, deliverables, and performance metrics.
Experience in identifying risks, trends, or resource constraints and implementing corrective actions.
Experience in ensuring timely and accurate submission of reports, status updates, deliverables, and contract documentation.
Experience in maintaining records in accordance with GSA requirements.
Experience in quality assurance and compliance efforts, including reviewing work products and reinforcing standard processes.
Experience in leading or participating in kickoff meetings, performance reviews, program management meetings, and customer engagements.
Experience in providing guidance, mentoring, and operational support to staff.
Experience in identifying opportunities for process improvement and strategic management.

Responsibilities

Serve as the primary point of contact and provide leadership, oversight, and timely resolution of program, task order, and project issues across the assigned zone.
Provide day-to-day management of zonal operations, Transaction Managers and Brokers, including workload balancing, staffing coordination, performance oversight, and continuity of support across multiple lease acquisition and related real estate projects.
Oversee contract performance for assigned portfolios of work to help ensure services are delivered in accordance with contract task order requirements, GSA policies, GLS Max procedures, and established schedules.
Coordinate with leasing specialists, project teams, subcontractors, customer agencies, and other stakeholders to support effective planning, issue escalation, decision-making, and successful project execution.
Monitor task order progress, milestones, deliverables, and performance metrics; identify risks, trends, or resource constraints; and implement or recommend corrective actions as needed.
Ensure timely and accurate submission of required reports, status updates, deliverables, and other contract documentation, and maintain records in accordance with GSA requirements.
Support quality assurance and compliance efforts by reviewing work products, reinforcing standard processes, and helping ensure consistency, completeness, and responsiveness across the zone.
Lead or participate in kickoff meetings, performance reviews, program management meetings, and other customer engagements to communicate status, priorities, issues, and recommended solutions.
Provide guidance, mentoring, and operational support to assigned staff and designated points of contact to promote effective execution, customer service, and adherence to contract requirements.
Identify opportunities for process improvement, enhanced coordination, and strategic management of zonal portfolios to improve performance, responsiveness, and customer outcomes.