Zonal Head - General Manager - Railway Transit

Paytm Payments Services•Delhi, NC

32d

About The Position

This role is responsible for driving business growth and revenue within an assigned zone, focusing on retail business expansion. The General Manager will achieve targets for revenue and merchant acquisition, increase the adoption of Paytm products, and monitor market penetration and competitor activities. Key responsibilities include leading and managing sales teams, developing strong merchant relationships, ensuring operational excellence, and executing strategic business plans.

Requirements

Strong sales and business development expertise
Team management and leadership
Channel and distribution management
Analytical and problem-solving skills
Stakeholder management
Excellent communication and negotiation abilities
Data-driven decision-making

Nice To Haves

Post-Graduate in Business, Marketing, or related field
8–15 years of experience in sales/business development
Experience in fintech, payments, telecom, FMCG, banking, or retail business preferred
Proven experience handling large field sales teams and multiple territories

Responsibilities

Drive retail business expansion across assigned cities/territories within the zone.
Achieve monthly, quarterly, and annual revenue and merchant acquisition targets.
Increase adoption of Paytm products including QR, Soundbox, POS, loans, insurance, and other merchant solutions.
Monitor market penetration and competitor activities.
Lead and manage Area Managers, Sales Managers, and field sales teams.
Set KPIs, monitor productivity, and ensure target achievement.
Conduct regular performance reviews, coaching, and capability building.
Build a high-performance sales culture.
Develop strong relationships with key merchants and retail partners.
Ensure high merchant retention and engagement.
Resolve escalations related to service, operations, or product issues.
Ensure compliance with company policies and audit requirements.
Improve operational efficiency and field execution.
Track business metrics through dashboards and MIS reporting.
Identify growth opportunities across markets and categories.
Execute zonal business plans aligned with company strategy.
Collaborate with cross-functional teams including product, marketing, and operations.