Zip Line Guide

Grand Canyon Resort Corporation•Peach Springs, AZ

15h

About The Position

The Zip Line Guide is responsible for providing a safe, fun, and engaging environment for guests and employees on the Zip Line Course. The role follows safety, service, and efficiency goals while operating higher-complexity activities. Building lasting relationships with guests and employees is important. The position requires a high degree of focus on safety and comfort working at various heights, along with professionalism and exceptional customer service.

Requirements

Physical capability to assist and accommodate guests of various sizes throughout the course, including during rescues.
Ability to hike, climb, and rappel to and from high altitudes.
Full range of overhead arm motion and full hand dexterity.
Strong upper body to pull oneself and potentially an additional 270 pounds along each cable incline.
Ability to walk and stand for long periods.
Ability to slow and stop guests of various weights and speeds as they approach the landing point.
Strong physical stamina and conditioning.
Must be family- and kid-friendly.
Valid driver's license with a clean driving record and ability to obtain approval to operate a company vehicle.
Good oral communication skills, strong interpersonal skills, and an outgoing personality.
High school diploma or GED.
Ability to lift up to 50 pounds.
Ability to work holidays and weekends.
Comfort working in extreme weather conditions and at heights of 200 feet or more.
Must pass a pre-employment drug screen; an extensive background check may be required.

Nice To Haves

Prior experience as a zip line guide.
Experience with outdoor activities such as rope climbing and/or rock climbing.
Preference given to Hualapai Tribal members.

Responsibilities

Assist guests professionally and safely on complex activities.
Perform all tasks assigned to the work group.
Provide a safe, fun, and engaging environment for guests and staff.
Monitor adherence to safety policies and prioritize guest and staff safety.
Work at various heights while focusing on the safety of guests, coworkers, and self.
Greet guests and deliver an introductory orientation talk.
Inspect, repair as needed, and prepare guide equipment, guest equipment, and the Zip Line course daily.
Complete the Daily Operations Check List and Report and Equipment Use Log, and complete near-miss or incident reports when pertinent.
Inform the Manager of course maintenance needs.
Guide groups and demonstrate the skills required to guide.
Follow procedures in the Guide Training Manual.
Respond when necessary to evacuate participants from the course.
Maintain a high level of cleanliness and actively mitigate hazards.