YSIC Case Manager (with Authorized Driver)

YMCA Of Greater Seattle•Auburn, WA

12d•Onsite

About The Position

The Y Social Impact Center (YSIC) supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice, and/or other systems in developing the skills to live independently. This role provides specialized support in areas such as education, job readiness/employment, and housing. The YSIC aims to strengthen young people's ability to develop to their fullest potential by reducing risk factors, navigating systems towards successful life transitions, establishing stability, safety, and wellness in times of crisis, and building competencies and social capital. Arcadia Services, a part of YGS, offers person-centered support through its Drop-In Center and Emergency Shelter Programs, serving individuals experiencing homelessness or housing instability. The Drop-In Center acts as a resource hub for meals, hygiene, clothing, housing navigation, employment support, benefits assistance, and community service connections. The Shelter Program provides safe overnight accommodations and supportive services, with staff collaborating on individualized plans for housing placement, income stability, healthcare access, recovery support, and personal goals. Case Managers are vital in building trust, conducting assessments, coordinating services, advocating for participants, and helping them navigate complex systems of care to achieve permanent housing, increased independence, and improved quality of life. The YGS serves approximately 5,000 youth, young adults, and families annually across King County, Pierce County, and other counties in Washington. The organization values relatable lived experience as an asset due to the systems many young people have navigated. The YMCA's mission is to build a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

Requirements

Bachelor's degree in psychology, social work or related social services field or equivalent experience, Masters preferred.
Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship-building skills.
Strong verbal and written communication skills.
Basic computer skills and working knowledge of Microsoft Office.
Ability to transport self and client(s) in a safe and effective manner, and to travel to areas without public transportation.
Current state approved First Aid and CPR certification.
Current approved HIV blood borne pathogens training.
Must be 21+ to be an authorized driver.
Must have possessed a driver's license for at least 3 years.
Must pass a drug screen that will test for impairing substances (including marijuana).
Meet YGS Driving Record Standards: Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents.
Meet YGS Driving Record Standards: Within the last five (5) years: No Major Violations which include, but are not limited to, DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test, Driving with an open container of alcohol, Reckless Driving, Hit and Run– property damage only, Racing, Driving with a suspended/revoked license/insurance, Speeding over 20 mph, Fleeing and/or eluding police, Any other felony driving conviction(s).
Driving records that result in Permanent disqualification from driving duties: More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history. More than 3 Driving with a suspended/revoked license. Hit and Run resulting in bodily injury or death. Manslaughter/felony death by motor vehicle.
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Proof of adequate vehicle insurance coverage is required.

Nice To Haves

Masters degree preferred.
Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Ability to speak any language in addition to English may be helpful.
Some Case Manager positions required Bachelor's degree or higher.
Within 30 days of employment or first available training.

Responsibilities

Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.
Build strong relationships with Y program participants to effectively provide quality services.
Provide direct support and engagement to Drop-In Center and Shelter participants by assisting guests with accessing meals, hygiene services, laundry facilities, clothing resources, and other basic needs.
Respond to crises, conflicts, and emergencies using trauma-informed de-escalation techniques.
Develops individualized, strengths-based, youth-driven service plans.
Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
Researches best practices in field; creates and maintains specialized resource library.
Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.
Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
Conduct intakes, assessments, and program orientations for new participants.
Support shelter operations by monitoring resident activities and ensuring adherence to program guidelines.
Complete bed checks, wellness checks, and facility rounds throughout the shift.
Assist participants with housing searches, housing applications, and connections to housing programs.
Coordinate referrals to community partners, healthcare providers, behavioral health services, and employment resources.
Maintain a safe, welcoming, and respectful environment for all participants.
Document participant interactions, incidents, service referrals, and case management activities accurately and timely.
Advocate for participant needs while encouraging personal responsibility and goal achievement.
Collaborate with shelter staff, outreach teams, community partners, and other service providers to ensure continuity of care.
Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.