Youth Wellness, Recreation & Enrichment Manag

New North Citizens Council Inc•Springfield, MA

7d•Onsite

About The Position

New North Citizens’ Council (NNCC) is a community-based nonprofit organization dedicated to improving residents’ quality of life through education, workforce development, family support, and community services, with a commitment to equity, inclusion, and culturally responsive service delivery. The Youth Wellness, Recreation & Enrichment Supervisor oversees NNCC’s youth wellness, prevention, recreation, and enrichment programs. Reporting to the Director of Youth Services, the role is responsible for daily operations, staff supervision, participant safety, grant compliance, and program outcomes. The position develops engaging, culturally responsive programming that promotes healthy development, resilience, leadership, positive relationships, and meaningful opportunities for youth and young adults. This full-time supervisory role is based in Springfield, Massachusetts. It requires flexibility according to program needs; programming may take place during afternoons, evenings, school vacations, summer periods, and weekends. Work takes place in office, recreational, educational, and community settings, including off-site activities and field trips. Duties may involve participating in recreational activities, extended standing or walking, and handling program supplies and equipment. The position is grant funded, exempt, and salaried; salary depends on experience. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Public Health, Recreation, Youth Development, Education, Human Services, Social Work, Psychology, Sociology, Community Health, Sports Management, or a related field.
Three to five years of progressively responsible experience in youth development, wellness, prevention, recreation, enrichment, human services, or community-based programming.
At least two years of supervisory, program management, or team leadership experience.
Experience working with youth and young adults and implementing structured youth activities, wellness initiatives, recreation, enrichment, or special events.
Experience administering publicly funded or grant-funded programs, including documentation, reporting, performance measures, and compliance.
Knowledge of positive youth development, youth engagement, and appropriate participant supervision and safety practices.
Demonstrated ability to supervise staff, manage competing priorities, exercise independent judgment, and resolve operational challenges.
Strong organizational, analytical, problem-solving, and communication skills, with the ability to maintain confidentiality and professional boundaries.

Nice To Haves

Master’s degree in a related field.
Experience administering Massachusetts DPH- or DCF-funded programming.
Knowledge of trauma-informed and culturally responsive practices, substance use prevention, violence prevention, and behavioral health promotion.
Experience developing sports, arts, cultural, STEM, leadership, mentoring, or other enrichment activities.
Experience coordinating field trips, special events, after-school programming, summer programs, or community-based youth activities.
Experience with program monitoring, quality improvement, and youth program development or expansion.
Established relationships with schools, healthcare providers, recreation organizations, arts and cultural institutions, and community partners.
Familiarity with Greater Springfield and the communities served by NNCC.

Responsibilities

Oversee daily operations of wellness, prevention, recreation, and enrichment programs, including staffing, scheduling, participant engagement, and service delivery.
Develop and maintain coordinated schedules for youth activities, programs, events, and community-based experiences.
Monitor enrollment, attendance, participation, retention, program capacity, and contractual performance measures.
Review program data, assess program quality, identify service gaps, and implement improvements.
Ensure accurate and timely participant documentation, reporting, and completion of program deliverables.
Develop and oversee wellness and prevention initiatives addressing emotional well-being, healthy relationships, stress management, resilience, nutrition, physical activity, substance use prevention, and violence prevention.
Coordinate inclusive recreational opportunities, including sports, fitness, games, outdoor activities, tournaments, and other structured activities.
Develop enrichment experiences involving arts, culture, STEM, leadership, mentoring, life skills, community service, and educational or career exposure.
Ensure programming incorporates positive youth development, trauma-informed, evidence-informed, and culturally responsive practices.
Promote youth voice, confidence, teamwork, creativity, belonging, and positive decision-making.
Plan and coordinate field trips, special events, celebrations, and other youth activities, including staffing, transportation, permissions, accessibility, and logistical arrangements.
Supervise assigned wellness, recreation, enrichment, and youth development staff, establishing clear expectations and accountability for performance.
Conduct regular supervision, coaching, performance evaluations, and professional development activities.
Coordinate staff schedules, workloads, and program coverage to ensure effective participant supervision.
Establish and enforce safety procedures for recreational activities, program facilities, field trips, transportation, and off-site events.
Ensure appropriate participant supervision, emergency preparedness, incident reporting, confidentiality, and professional boundaries.
Address staffing, performance, and safety concerns in collaboration with the Director of Youth Services and Human Resources.
Ensure compliance with DPH, DCF, and other applicable grant and contractual requirements, including documentation, service delivery, reporting, and performance measures.
Conduct regular reviews of participant records, program data, and documentation to maintain accuracy and compliance.
Prepare for monitoring visits, audits, and contract reviews, and implement corrective actions when necessary.
Collaborate with the Director of Youth Services and Finance to monitor program budgets, allowable expenditures, and resource utilization.
Maintain accountability for program equipment, supplies, transportation costs, and activity-related expenditures.
Identify and communicate compliance, fiscal, safety, or operational concerns promptly.
Develop and maintain partnerships with schools, healthcare and behavioral health providers, recreation organizations, arts and cultural institutions, public agencies, and community organizations.
Identify opportunities for workshops, mentoring, cultural experiences, field trips, recreation, and other enrichment activities.
Collaborate with the Youth Workforce & Education Supervisor and other NNCC programs to integrate wellness, leadership, life skills, and career exposure into youth services.
Identify emerging participant needs and recommend new or expanded wellness, recreation, and enrichment programs.
Support grant development, program planning, new initiatives, and continuous improvement.
Represent NNCC professionally at community, youth development, prevention, and partner meetings.