009 - Youth Success Coordinator

Métis Nation of Ontario•Thunder Bay, ON

15h•CA$49,940 - CA$56,930•Onsite

About The Position

The Youth Success Coordinator is a key member of the Thunder Bay Transitional Housing Program team, responsible for ensuring the safety, stability, and wellbeing of participants. This position provides culturally safe, trauma-informed support while upholding the goals and values of the Thunder Bay Transitional Housing Program. Reporting to the Supervisor, the Youth Success Coordinator monitors participant safety, enforces program policies, and responds to crisis situations with empathy and professionalism. The role involves maintaining open communication with participants, collaborating with other staff and external service providers (such as security personnel), and documenting relevant information to support case management and service delivery. In addition to maintaining participant files and responding to requests for information or assistance, Youth Success Coordinator helps connect individuals with culturally relevant services and resources, contributes to program promotion and evaluation efforts, and assists daytime staff by supporting ongoing participant needs. This role may also involve creating support materials and performing light cleaning to maintain a safe and welcoming environment. The successful candidate will have strong interpersonal and crisis intervention skills, a deep understanding of Indigenous culture and community dynamics, and a commitment to fostering a respectful, inclusive, and healing centered housing environment.

Requirements

1 to 3 years of experience
Client service experience
Experience in developing and facilitating presentations
Experience dealing with crisis situations in a professional manner
College Diploma (1 or 2 year) in Social Service Work or Youth Worker
Knowledge of homelessness issues and barriers to accessing housing, especially within Métis and other Indigenous populations
Advanced communications skills
Situational awareness
Organization skills and time/priority-management
Highly detail-oriented
Crisis intervention skills
Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
Demonstrated ability to work alone/independently with minimal supervision

Nice To Haves

Knowledge of Métis-specific and broader Indigenous policy and research, key challenges, and programs
Experience in the delivery of homelessness related programs
Experience in youth service, homelessness, street outreach.
Demonstrated social services/community supports experience
Experience dealing with confidential information
Experience working in coordinating and delivering community-based programs or projects

Responsibilities

Monitor and maintain the safety of the Thunder Bay Transitional Housing Program and its participants during overnight shifts
Delivery of associated program goals including delivery of services and supporting participants within Thunder Bay Transitional Housing Program
Build strong and effective rapport with participants
Monitor, enforce, and support program policies and participant agreements as required
Maintain open lines of communication throughout shift with other Thunder Bay Transitional Housing Program overnight staff including those from other agencies and external contractors (e.g. concierge/security services).
Provide crisis intervention to participants and deescalate situations as required
Maintain participant files including case notes for pertinent data collection, ensuring confidentiality at all times.
Perform administrative duties related to case management and service delivery
Respond to internal information requests (phone calls, e-mails, etc.)
Assist participants with resources and referrals upon request.
Assist day-shift Coordinators with client needs and service supports
Create supporting materials, resources, and/or presentations as required
Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
Program promotion
Evaluate the effectiveness of service and program delivery
Light cleaning duties
Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.
Performs other job/branch-related duties as required

Benefits

Comprehensive employer-paid health benefits and pension plan
Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management
Annual paid two-week holiday closure in December
16 paid public and employer holidays
15 paid health & wellness days
Challenging, multi-disciplinary work environment that fosters learning and professional development
Substantial educational incentive to promote personal and professional growth
An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
Employee Assistance Plan
Telemedicine plan
Health care spending account
Goodlife corporate membership discount
Bell Mobility's exclusive partner program
Staple's corporate discount
Dell member purchase program
Mark's corporate discount