Youth Services Case Manager Supervisor

Support Solutions•Jackson, TN

3d•Hybrid

About The Position

The Case Manager Supervisor is responsible for the leadership, oversight, and coordination of case management services for youth in supported living and mental health housing programs. This position ensures that all case management activities align with DCS policies, licensing standards, and organizational expectations while promoting quality care, safety, and positive outcomes for youth. The supervisor provides direct supervision to Case Managers, ensures compliance with documentation and service delivery requirements, supports staff training and development, and facilitates coordination between internal teams and external stakeholders including DCS, Youth Villages, and other service providers. This role also ensures that all case management functions, including assessments, treatment planning, placement coordination, and incident reporting, are completed accurately, timely, and in compliance with regulatory standards. Responsibilities may include oversight of case management staff, review of documentation, coordination of training, and approval of case-related processes.

Requirements

Master’s degree in social work, Counseling, Psychology, or related behavioral health field (or equivalent per DCS standards).
Minimum of three (3) years of experience in child welfare, case management, or related field.
Prior supervisory or leadership experience preferred.
Valid driver’s license and reliable transportation.
Ability to pass background checks and meet DCS provider requirements.
Must have proficient computer knowledge.
Must have a valid driver’s license and maintain a valid driver’s license and acceptable driving record throughout employment with Support Solutions.
Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening and felony offender listing.
Must meet all training requirements and keep training current.
Effective verbal and written communication skills
Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
Must be able to practice confidentiality in all matters pertaining to clients and employees
Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources
Keeps a professional appearance
Able to follow instructions and work independently
Have a proficient knowledge of computer software programs needed to complete job tasks
Have a general knowledge of office machines. (Fax, Printers, Copiers, etc.)
Understands protocol when working with individuals with developmental disabilities.
Thorough knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.
The employee is regularly required to stand and/or walk for prolonged periods of time.
She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities.
There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms.
She/he must be able to drive/travel for short periods of time to transport supported person to appointments and community outings and to attend meetings, and trainings, and site visits.
The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to use computers and office equipment, to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc.
The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.
The employee must have command of all five senses: sight, hearing, touch, smell, and taste.
Specific vision abilities required include close vision, distant vision, and depth perception.
These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle.
There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.
The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring to and from a wheelchair, turning/repositioning a total care person in bed, etc.
Valid state-issued Driver License and valid State of Tennessee license for DCS
Valid automobile insurance (this must be maintained throughout employment if required.)
Maintain applicable certifications, such as CPR, First Aid, crisis management, medication certification.

Nice To Haves

Prior supervisory or leadership experience preferred.

Responsibilities

Participate in planning meetings for the youth served.
Ensure that training specific to the needs of the youths are completed for all staff before they work with any youth served.
Coordinate any training for new staff.
Ensure the prompt implementation of service plans/ prior authorizations, Behavior Support Plans, Treatment Plan/IEP, therapy plans etc. for youth served.
Ensure that quality and unannounced visits are completed and documented.
Follow up on identified issues.
Also follow up on identified issues from Quality Assurance visits.
Supervise employees, including completion of evaluations and disciplinary actions.
Make recommendations regarding hiring and termination of employees.
Assure programmatic and administrative supervision of staff on all shifts.
Case Manager Supervisor may be required to cover a shift if/when subordinate staff is unavailable.
Case Manager will assist with carrying a caseload when needed and may have to travel to different cities to assist with case management.
Case Manager Supervisor is on call and is responsible for maintaining a cell phone 24/7 to ensure accessibility.
Case Manager Supervisor is required to respond to all calls within 30 minutes from Case Managers regarding staffing call outs, aggression, physical violence, property damage due to behaviors and incidents requiring law enforcement or emergency medical intervention.
May give telephonic guidance; however, personal attendance to a crisis may be required at any time.
Assist House Managers, Case Managers and Youth Service Workers in managing incidents and emergencies.
Follow up to ensure that incidents are reported according to policies and procedures in a prompt and timely manner.
Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews.
Review and approve staff schedules to ensure proper coverage and minimize overtime.
Check and approve employee timecards.
Review activity calendars and shift notes (electronic and hard copy).
Work cooperatively with Case Managers to ensure content of documentation is complete and appropriate.
Ensure monthly summaries are completed on time.
Monitor utilization of electronic files.
Ensure his/her training is completed in a timely manner.
Ensure training for team members is completed in a timely manner.
Ensure that staff meetings are conducted monthly or weekly if needed.
Maintain agendas/notes for those meetings and follow up on problem areas.
Assist with transitions and admissions to all programs that Support Solutions provides.
Encourage high productivity, commitment and cooperation by sharing information through candid, clear and timely communication.
Contribute to the smooth administration of Support Solutions’ operations by performing other duties/task as assigned.
Encourage customer satisfaction through regular contact with persons served, DCS, families and external stakeholders.
Assist in briefing new Case Managers on proper etiquette and expectations for representing Support Solutions in meetings and community functions.
Train new Case Managers regarding required training for House Managers and Youth Service workers
Train new Case Managers regarding implementation of service plans/ prior authorizations, plans of care, Behavior Support Plans, therapy plans, treatment plans, IEP, structure of the homes.
Review home visits completed by Case Manager and House Managers to and offer feedback.
Train new Case Mangers regarding staffing plans, staffing patterns and employee timecard approvals.
As a Case Manager Supervisor (DCS) will provide oversight/supervision of case management staff, coordination of training for staff, review of case managers work activities and products, and assist the opening and setup of new homes.
Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions.
Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment.
Attend all training as scheduled.
Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
Operate company and personal vehicles in a safe manner.
Perform other job related duties as may be assigned by authorized staff.