Youth Services Administrator

Humanity HR Consulting•San Diego, CA

About The Position

The Youth Services Administrator is a people-centered administrative role on Just in Time for Foster Youth’s Youth Services team. The position helps create a welcoming, organized, and resource-ready environment across the organization’s office spaces, supporting participants, volunteers, staff, investors, community partners, and visitors. Working with Youth Services Coordinators, Impact Measurement, Operations, and other teams, the administrator supports daily office operations, participant engagement, resource distribution, scheduling, communication, and accurate data management. The role calls for an approachable, organized person who remains calm under pressure and helps people connect with resources and have a positive experience with JIT. The position also supports outreach, onboarding, engagement, retention, and community-building for participants and alumni; coordinates Youth Services communications and administrative needs; manages supplies and shared spaces; and maintains accurate, confidential records. Its work helps young people feel welcomed, supported, and connected while allowing the Youth Services team to focus on serving them.

Requirements

Strong proficiency with Microsoft 365 and familiarity with Zoom, Teams, and other virtual platforms.
Excellent communication, organization, time-management, and problem-solving skills.
Ability to manage multiple priorities while maintaining accuracy and follow-through.
Strong judgment and discretion when handling confidential information.
Experience building positive relationships with people from diverse backgrounds.

Nice To Haves

Three or more years of related experience in office administration, front-desk coordination, outreach, customer service, or a similar role; preferred.
At least one year of CRM data-entry experience; Salesforce strongly preferred.
Bachelor’s degree preferred.
Personal knowledge of the foster care system or related experience is a plus.

Responsibilities

Serve as a welcoming first point of contact for participants, volunteers, investors, partners, and visitors in person, by phone, text, and email.
Manage front desk operations and maintain an organized, welcoming, and resource-ready office environment.
Help participants connect with staff, resources, office services, and community opportunities.
Distribute food, gas cards, participant checks, and other resources in accordance with JIT procedures.
Support participant and alumni outreach, onboarding, engagement, retention, and community-building events.
Manage Youth Services email, phone, and Zoom communications and ensure timely, thoughtful responses.
Support Youth Services scheduling, staff onboarding, training, team milestones, and administrative needs.
Manage office, kitchen, and facility inventory, supplies, equipment, and shared spaces.
Maintain accurate records related to participant visits, resource distributions, inventory, and volunteer hours.
Enter and maintain sensitive information accurately and confidentially in Salesforce and other systems.
Partner with administrative and program teams to keep day-to-day operations running smoothly.