Youth Services Administrator
About The Position
The Youth Services Administrator is a people-centered administrative role on the Youth Services team at Just in Time for Foster Youth. The position helps maintain a welcoming, organized, and resource-ready environment across JIT’s office spaces and supports day-to-day operations, participant engagement, resource distribution, scheduling, communication, and data management. The role works closely with Youth Services Coordinators, Impact Measurement, Operations, and other team members to help participants, volunteers, staff, investors, and community partners connect with JIT successfully. This is a hands-on role for an approachable, organized person who can stay calm under pressure and help people find their way, access resources, and have a positive experience. The administrator supports office operations, outreach and engagement, administrative coordination, and accurate, confidential recordkeeping. The job description emphasizes creating conditions for young people to feel welcomed, supported, and connected, while helping the Youth Services team focus on its work.
Requirements
- Three or more years of related experience in office administration, front-desk coordination, outreach, customer service, or a similar role is preferred.
- At least one year of CRM data-entry experience; Salesforce experience is strongly preferred.
- Strong proficiency with Microsoft 365 and familiarity with Zoom, Teams, and other virtual platforms.
- Excellent communication, organization, time-management, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy and follow-through.
- Strong judgment and discretion when handling confidential information.
- Experience building positive relationships with people from diverse backgrounds.
Nice To Haves
- Bachelor’s degree preferred.
- Personal knowledge of the foster care system or related experience is a plus.
- Salesforce experience is strongly preferred.
Responsibilities
- Serve as a welcoming first point of contact for participants, volunteers, investors, partners, and visitors in person, by phone, text, and email.
- Manage front desk operations and maintain an organized, welcoming, resource-ready office environment.
- Help participants connect with staff, resources, office services, and community opportunities.
- Distribute food, gas cards, participant checks, and other resources according to JIT procedures.
- Support participant and alumni outreach, onboarding, engagement, retention, and community-building events.
- Manage Youth Services email, phone, and Zoom communications and ensure timely, thoughtful responses.
- Support Youth Services scheduling, staff onboarding, training, team milestones, and administrative needs.
- Manage office, kitchen, and facility inventory, supplies, equipment, and shared spaces.
- Maintain accurate records of participant visits, resource distributions, inventory, and volunteer hours.
- Enter and maintain sensitive information accurately and confidentially in Salesforce and other systems.
- Partner with administrative and program teams to keep day-to-day operations running smoothly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
