Youth & Public Services Substitute

City of Janesville Wisconsin • Janesville, WI

1d • Onsite

About The Position

Under general direction of the Heads of Youth & Public Services, the person in this position will assist at both the Children’s and Adult Services Desks as needed. This position will work a regular weekly schedule up to 10 hours but may serve as a substitute front-line representative of Hedberg Public Library, when this occurs the weekly hours will be up to 19 hours. This position provides assistance with circulation, readers’ advisory, reference, and other customer service to children and adults, both as individuals and in groups, as well as helping to maintain safe and secure uses of the library. This position may also assist with the preparation and execution of children’s and family programming and other short-term departmental tasks.

Requirements

• Post-high school education is required.
• At least six months of public-facing library work or 1 year of customer service work is required.
• Access to personal or public transportation for job-related duties.

Nice To Haves

• Bachelor’s degree from an accredited college or university is preferred.
• Experience working with children and families is preferred.
• Spanish language competency is an asset.
• A combination of equivalent experience and/or education as determined by the Human Resources Office may be considered in lieu of minimum requirements.

Responsibilities

• Uses a wide variety of resources to provide facilitative, computer, reader’s advisory, and reference assistance to library users of all ages in person and over the telephone.
• Maintains awareness of activity in the library and monitors activity for general safety and appropriate behavior.
• Assists in the circulation of library materials, registers new borrowers, ensures patron confidentiality, and collects fees and charges for missing materials and miscellaneous purchases.
• Greets and assists patrons, building relationships to create life-long library users.
• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and other job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster or the City Emergency Operations Center has been initiated.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED