Youth Opportunity Hub Program Supervisor

TIDES FAMILY SERVICES INC•Providence, RI

23h•Hybrid

About The Position

Tides Family Services is a nonprofit organization committed to providing comprehensive support and resources to children, adolescents, and families facing various challenges. The overall mission of Tides is to provide services and supports that allow youth to live in a community-based setting. As an "Agency Without Walls," services are delivered in homes, communities, schools, and wherever our youth are. The Youth Opportunity Hub Program Supervisor oversees the Hub’s daily operations to ensure programming is organized, accessible, and consistently delivered. This position coordinates the activity calendar, staff schedules, transportation logistics, supplies, facility readiness, attendance tracking, and day-to-day operational needs. Serving as the operational bridge between program leadership, mentors, clinicians, youth, families, and community partners, the Program Supervisor ensures a safe, welcoming, and well-run environment that reflects the mission of the Hub and the needs of the young people it serves.

Requirements

Bachelor’s degree preferred in social work, human services, education, youth development, or related field; equivalent combination of education and relevant experience will be considered
Minimum of 3 years of experience working with youth in community-based, out-of-school time, behavioral health, or youth development settings
At least 1-2 years of supervisory, coordination, or program operations experience preferred
Valid driver’s license and acceptable driving record; ability to transport youth as needed
Ability to pass all required background checks
Strong organizational and logistical skills, with the ability to manage multiple moving parts, schedules, and priorities simultaneously
Strong interpersonal and communication skills with youth, families, staff, and community partners
Ability to remain calm, flexible, and solution-focused in a fast-paced, dynamic environment
Understanding of trauma, systemic inequities, and the impact of adversity on youth and families
Familiarity with youth development principles and community-based services
Proficiency with basic technology tools for scheduling, attendance tracking, and documentation
Ability to work a flexible schedule, including afternoons, evenings, and occasional weekends based on programming needs

Responsibilities

Oversee the day-to-day operations of the Youth Opportunity Hub, ensuring programming is delivered consistently, on schedule, and as designed
Coordinate and maintain the Hub activity calendar, including recurring programming, workshops, special events, and partner-led activities
Manage staff schedules and daily coverage to ensure appropriate supervision and program readiness at all times
Ensure facility readiness, including room setup, cleanliness, safety checks, and functioning equipment
Monitor and maintain program supplies, materials, and inventory, coordinating purchasing and restocking as needed
Identify and resolve operational barriers that interfere with youth participation or service delivery
Coordinate transportation logistics for youth, including scheduling, routing, driver coverage, and communication with families
Ensure programming is accessible to youth across varying needs, schedules, and circumstances
Track attendance and participation, ensuring accurate and timely documentation
Maintain operational records and reporting needed for contracts, grants, and internal quality review
Provide day-to-day supervision and direction to Hub staff, mentors, interns, and volunteers
Support hiring, onboarding, training, and ongoing development of Hub staff in collaboration with leadership and HR
Serve as the operational bridge between program leadership, mentors, and clinical staff to ensure alignment and communication
Foster a culture of accountability, collaboration, and continuous improvement
Maintain a safe, welcoming, and youth-centered environment that reflects trauma-informed and strengths-based practice
Serve as a primary point of contact for youth and families regarding scheduling, participation, and day-to-day program questions
Coordinate logistics with community partners, schools, and providers delivering programming at or through the Hub
Represent the Hub professionally in partner meetings, site visits, and community events
Ensure adherence to organizational policies, safety protocols, and licensing or contractual requirements
Respond to incidents, de-escalate situations as needed, and complete required documentation and follow-up
Partner with leadership to support quality improvement, program evaluation, and reporting expectations