Hub Supervisor

Overnight Parts Alliance LLC•Jackson, MS

4d•Onsite

About The Position

Overnight Parts Inc. is seeking a dependable, hands-on leader to manage the daily operation of an OPA delivery HUB. The HUB Supervisor is responsible for driver performance, route coverage, safety, customer service, fleet readiness, and the overall execution of daily delivery operations. This is not a desk-management position. HUB Supervisors are expected to stay actively involved in field operations by delivering routes or conducting driver ride-alongs a minimum of three days per week. This allows the Supervisor to directly observe driver performance, understand route and customer issues, and remain connected to the day-to-day operation.

Requirements

Strong leadership, communication, and organizational skills.
Dependability, accountability, and sound judgment.
Ability to lead employees while remaining actively involved in daily operations.
Strong problem-solving skills and ability to manage multiple priorities.
Commitment to safety and customer service.
Ability to coach employees and address performance issues when necessary.
Basic computer proficiency and ability to learn OPA systems, including DDSTrack and Motive.

Nice To Haves

Previous supervisory, transportation, delivery, logistics, warehouse, or operations experience preferred.
Experience managing drivers or route-based operations is a strong plus.

Responsibilities

Ensure all assigned delivery routes are covered and depart on time each day.
Maintain driver schedules and adequate staffing while minimizing unnecessary overtime.
Deliver a route or conduct a driver ride-along a minimum of three days per week.
Ensure every driver receives a ride-along at least once every three months to evaluate safety, performance, customer service, and compliance with OPA procedures.
Train, coach, and monitor drivers to ensure safe, professional, and dependable performance.
Participate in recruiting, interviewing, hiring, onboarding, and training drivers in coordination with OPA management.
Monitor driver attendance, performance, appearance, professionalism, and customer service, and address performance concerns when necessary.
Ensure proper use of OPA systems, including DDSTrack and Motive, and compliance with required scanning, delivery documentation, DVIR, and HOS procedures.
Respond to daily route and delivery issues, including shortages, mis-sorts, recollects, redeliveries, and other service problems.
Monitor route performance and work with management to improve efficiency and customer service.
Coordinate vehicle maintenance and ensure delivery vehicles are safe, properly maintained, and available for service.
Maintain accurate employee time records and review timekeeping for payroll accuracy.
Safeguard OPA vehicles, equipment, automotive parts, fuel, collected funds, and other company or customer property.
Maintain clear communication with the Territory Manager regarding significant employee, customer, safety, fleet, and operational issues.