Youth Financial Education & Member Engagement Specialist

Horizons North Credit Union•Westminster, CO

4d•Onsite

About The Position

Horizons North Credit Union is seeking a passionate and service-oriented Youth Financial Education & Member Engagement Specialist to develop and deliver financial education programs for younger members (teens through early-career adults). This role will promote financial wellness, support the credit union’s outreach into schools, community organizations, and digital education platforms, and provide hands-on assistance in opening new accounts and onboarding younger members. The goal is to ensure a positive and informed member experience.

Requirements

High school diploma or equivalent
Customer/member service experience preferred
Experience working with youth or community organizations is a plus
Public speaking and presentation skills
Ability to communicate financial concepts in simple, relatable terms
Approachable and enthusiastic educator
Organized and able to manage multiple programs at once
Comfortable with in-person and digital communication
Mission-oriented and community-focused

Nice To Haves

Spanish language skills

Responsibilities

Develop age-appropriate financial literacy curricula, workshops, presentations, and digital content
Partner with local high schools, colleges, youth programs, and community organizations to deliver education sessions
Host in-branch learning events and webinars for young members and their families
Act as the credit union’s representative at community events
In partnership with the credit union’s marketing team, develop messaging and campaigns to attract and engage younger members
Contribute content for social media, newsletters, and website financial education pages
Track engagement metrics and program participation results
Consult with young members and parents to understand financial goals and recommend products
Open new accounts and assist with digital banking enrollment
Provide guidance on credit building, responsible account usage, and long-term financial planning basics
Maintain accurate records and ensure compliance with all member service, BSA, and COPPA procedures