Youth & Family Coordinator (Southwest)

Greater Austin YMCA•Austin, TX

About The Position

The Youth & Family Coordinator supports the planning, coordination, and delivery of YMCA Youth & Family programs, including youth sports, camps, enrichment programs, teen activities, family events, and seasonal programs. The role helps create safe, engaging, inclusive, age-appropriate experiences and provides operational support based on departmental, seasonal, and center needs. The Coordinator serves as a welcoming contact for participants and families, assists with program logistics and records, and builds positive relationships with participants, families, staff, volunteers, members, and community partners. The role also supports staff and volunteers, follows safety and incident-reporting procedures, and helps maintain clean, organized, and welcoming program spaces. The Coordinator models the YMCA’s mission, vision, values, and culture, and participates in training, meetings, planning, and continuous-improvement efforts.

Requirements

High school diploma or equivalent.
Experience working with children, families, or community members through programs, services, events, volunteer work, or other customer-facing environments.
Strong organizational skills and ability to manage multiple priorities, coordinate logistics, and maintain accurate records and communications.
Ability to lead activities, engage participants, and create positive, welcoming, and inclusive experiences for children and families.
Strong customer service, relationship-building, and communication skills, including the ability to interact effectively with participants, families, staff, volunteers, and community partners.
Knowledge of youth development, participant safety, and supervision practices, or ability to quickly learn and apply YMCA standards and procedures.
Current CPR/AED and First Aid certification, or ability to obtain certification within the required timeframe.
Ability to work a flexible schedule that may include mornings, evenings, weekends, holidays, and seasonal programming needs.

Nice To Haves

Additional education or training in youth development, recreation, education, or a related field.
Experience supporting, mentoring, or coordinating the work of staff, volunteers, or peers.

Responsibilities

Support the planning, coordination, and delivery of Youth & Family programs, activities, and events.
Provide day-to-day operational support based on departmental priorities, seasonal needs, and center needs.
Serve as a welcoming point of contact for participants and families by answering questions, sharing information, and helping resolve routine concerns.
Assist with schedules, registrations, rosters, participant communication, supplies, equipment, space preparation, and other program logistics.
Help lead and monitor activities to ensure experiences are safe, engaging, inclusive, age-appropriate, and aligned with YMCA standards.
Support participant supervision, transitions, and engagement while maintaining appropriate staff-to-participant practices and program expectations.
Build positive working relationships with participants, families, staff, volunteers, members, and community partners.
Assist with coordinating and supporting staff and volunteers to promote consistent program delivery and a positive team environment.
Maintain accurate program records and provide routine updates related to participation, incidents, supplies, schedules, and operational needs.
Follow established safety, supervision, emergency, and incident-reporting procedures and administer first aid within the scope of training when needed.
Set up, take down, and organize program spaces, equipment, and supplies while maintaining clean, safe, and welcoming environments.
Identify day-to-day program needs and communicate challenges, opportunities, and recommended solutions to the appropriate leader.
Participate in staff meetings, training, program planning, and continuous-improvement efforts across the Youth & Family department.
Model excellent customer service through empathy, active listening, and positive relationships with participants, families, members, staff, and guests.
Lead by example the Y’s mission, vision, and values with program participants, members, staff, and guests.
Share the YMCA’s work and culture as an ambassador of the organization and brand.
Complete other duties as assigned.