YOUTH ENGAGEMENT AND SERVICES COORDINATOR

Respite Care of San Antonio Inc•San Antonio, TX

5d•Onsite

About The Position

The Youth Engagement and Services (YES) Coordinator will serve as a direct report to the Program Director, assisting with tasks and items pertaining to the operation as requested. This role involves significant cross-system coordination to support the child’s school, medical, dental, behavioral health, and other service needs. The coordinator must be well-versed in STAR Health services to ensure that children, youth, and young adults maximize benefits based on eligibility and meeting medical necessity criteria for the service(s). Secondary responsibilities and opportunities may vary during school breaks or based on the number of appointments in a given week or based on the team member’s area of interest, but will serve to ensure the physical, emotional, and social well-being of the children. These generally include supporting activities of daily living, mentoring, educational support and school collaboration, planning and coordinating activities & field trips, creating life books, supporting volunteer activities, and shadowing various roles within the organization to better understand the logistics and functioning of every level of the care team.

Requirements

Must be 21 years of age or older.
Must have favorable findings on background checks to include the Texas Department of Public Safety, Texas Department of Health, and Texas Department of Family and Protective Services criminal record checks.
Must have a negative drug test.
High School Diploma or equivalent required.
Minimum two years’ experience in a medical environment preferably with intellectual disabilities, mental health, health disorders, and related physical conditions.
Valid driver’s license.
Reliable transportation.

Nice To Haves

Associate degree or higher education preferred.

Responsibilities

Serve as the direct report to the Program Director, assisting with tasks and items pertaining to the operation as requested.
Complete weekly MAR audits every Monday, unless otherwise instructed by the Program Director, and present them every Wednesday to the Program Director, Quality Improvement Specialist, and representative from RCSAs onsite clinic.
Audit medications weekly, every Tuesday & Thursday, and submit necessary refills on the same day.
When needed, transport children to medical, psychological, & emergency appointments to ensure continuity of care in managing the children’s complex medical and/or developmental needs.
Serve as the liaison between nursing staff, administrators, and doctor’s offices.
Serve as an advocate for children in RCSA’s care during scheduled appointments.
Create weekly medical, therapy, and visit calendars every Friday for the week that follows, and update them in accordance with rescheduled or cancelled visits/appointments.
Be responsible for scheduling home health therapies and communicating appointment conflicts/barriers with physical, occupational, speech, and other therapies to the appropriate agency.
Complete the Train the Trainer medication administration training and be responsible for all refresher/retraining needs within the residential program.
Become responsible for receiving medical documentation, such as school excuses, and ensuring they are submitted to the appropriate recipients.
Coordinate with case managers to ensure that all required medical, therapeutic, or specialist documentation is in hand and filed in a timely manner, no later than 1 week from the date of the appointment.
Become responsible for creating and maintaining face sheets for all new and active emergency shelter residents, updating and modifying them to fit the changing needs of residents on a regular basis.
Serve as an essential leader to the overall success of Respite Care of San Antonio, to include participating in on-call rotation and performing duties of direct care providers when needed.
Engage in cross-system coordination, including maintaining and supporting the child’s school, medical, dental, behavioral health, and other service needs.
Support Activities of Daily Living by collaborating with program and support teams to supplement daily routines with activities that foster self-esteem, support developmental milestones, and encourage socially appropriate behavior.
Support and facilitate Normalcy activities, including clothing, specialized equipment, hygiene, culturally appropriate hair care, birthdays, holidays, graduations, and other age-appropriate experiences, in alignment with each child’s Service Plan.
Assist in celebrating individual milestones and preparing for special events to promote a sense of belonging and personal growth.
Engage in mentoring by establishing continuous relationships with children to ensure they experience “normalcy” in their childhoods.
Provide Educational Support & School Collaboration by serving as a liaison between the program and schools, coordinating communication with teachers, counselors, and school administrators, organizing and supporting participation in after-school activities, and attending parent-teacher conferences and school meetings.
Plan and Coordinate Activities & Field Trips by developing and maintaining a monthly calendar of events, field trips, and structured activities, planning crafts, outings, and enrichment activities, and coordinating logistics.
Create Life Books by capturing photo images, quotes, and children’s experiences for future use and creating a Life book for each child to keep upon discharge.
Support Volunteer Activities by assisting the Director of Residential Services in assessing how volunteers can help the children.
Participate in Shadowing opportunities to better understand the logistics and functioning of every level of Respite’s care team.