Youth Community Based Case Manager - Mental Health

ZEPF CENTER•Toledo, OH

2d•Hybrid

About The Position

Zepf Center is seeking a full-time Youth Community Based Case Manager to provide community support and service coordination for individuals experiencing serious mental illness and/or addiction challenges. This role focuses on helping clients achieve their short and long-term goals and access community resources through a person-centered approach, respecting cultural preferences and client rights. The Case Manager will be involved in developing comprehensive care coordination and treatment plans, advocating for clients, using evidence-based assessments, referring to community resources, coordinating crisis intervention, and supporting clients' overall health and wellness. Services are delivered in community, home, and agency settings, with varying levels of client support required. Zepf Center is a trauma-informed agency.

Requirements

HS Diploma and/or equivalent with three years of experience OR Bachelors or Masters degree in a related field
Valid Driver’s License
QHMS certification required (at minimum) throughout employment
Must be able to safely drive in all-weather conditions in support of client needs
Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier.
Those who drive personal vehicles during business must be able to provide proof of insurance.

Nice To Haves

Social Work License
Mental Health experience

Responsibilities

Assess client strengths and needs with the client and applicable team members, conduct comprehensive care coordination, and develop treatment plans.
Monitor and evaluate client progress toward goal attainment and review/modify treatment plans as needed.
Maintain contact with the client as indicated in the treatment plan or as needed to ensure stability.
Communicate with and provide support to clients in achieving goals and outcomes.
Provide active outreach as necessary, including crisis intervention and management, and acquisition of appropriate community supports.
Link and/or refer clients to other services, programs, and agencies as needed.
Assist in assuring clients obtain and retain applicable entitlements and follow up on same.
Serve as an advocate for clients.
With appropriate releases, communicate with family members and significant others as indicated.
Confer with supervisor and other team members regarding clients and, as appropriate, other agencies with emphasis on provision of most appropriate, effective, and cost-efficient services.
May provide face-to-face contact with clients who are hospitalized to facilitate discharge planning and coordination of services.
Work with hospital and agency medical staff regarding discharge planning.
Assist clients in tracking and keeping appointments.
Assist clients with developing skills that lead to independence.
Provide back up for other staff.
Complete required documentation in the electronic health record in accordance with timelines and standards required by the agency (within 48 hours of interaction, regulatory bodies, and payors).
Demonstrate excellent written and oral communication skills.
Carry out policies and procedures of the agency.
May participate in community work, staff development, agency-wide projects; serve on agency committees/teams, attend meetings, and perform other related duties as requested.
Complete required training including CPR, CPI, new hire, Sanctuary and annual boosters in addition to any required trainings assigned during employment.
Safely drive in all-weather conditions in support of client needs.
Perform other duties as assigned.