Youth Behavioral Paraprofessional I/II - Health and Human Services (0726)

Coconino County•Flagstaff, AZ

1d•Onsite

About The Position

This position involves work of moderate difficulty in planning and implementing activities, pro-social skills training, and family support services for youth. The role requires adherence to workplace procedures, health and safety protocols, and completion of all associated training. Responsibilities include operating the front desk, monitoring youth check-in, processing confidential information into the Electronic Health Record (EHR), engaging with youth and families to build trust, planning and coordinating social activities, maintaining membership access systems, and managing client records in compliance with various state and county regulations. The position also involves assisting youth and families in navigating community resources and services, utilizing person-first language, demonstrating compassionate customer service, and building relationships with collaborative partners. For the II level, additional duties include functioning as a member of the treatment team, communicating and coordinating client care with various professionals, and planning/facilitating pro-social and psycho-educational groups. Essential functions include sitting, walking, standing, crouching, stooping, kneeling, reaching, bending, crawling, working with others, dealing with interruptions, repetitive motion for computer work and filing, and requiring specific vision, hearing, speech, and finger dexterity.

Requirements

High School diploma or high school equivalency
Two years working with youth
Must be 21 years of age.
Must obtain Fingerprint Clearance Card within two months from date of hire.
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment.
Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
Must have current CPR and First Aid Certification completed within 30 days of hire (I) or current CPR and First Aid Certification (II).
One year working in behavioral health (II only)
Working knowledge of organization and planning
Working knowledge of positively receiving feedback
Working knowledge of interpersonal skills
Skill in Microsoft Office applications and web-based technologies
Skill in Time Management
Skill in answering phones
Skill in customer service
Skill in calling community partners
Ability to work flexibly in a team and contribute to a supportive work environment
Ability to work with enrolled individuals in the program
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with employees, other agencies, and the public
Ability to follow written and verbal instructions
Ability to work safely and support the culture of workplace safety
Working knowledge of mental illness in youth (II only)
Working knowledge of social programs and services within the community (II only)
Working knowledge of social determinants of health and health disparities (II only)
Working knowledge of works well in crisis (II only)
Working knowledge of adolescent development (II only)
Ability to work well in crisis situations (II only)
Ability to demonstrate emotional intelligence and maturity (II only)
Ability to successfully manage competing demands (II only)

Nice To Haves

Experience working with youth in behavioral health, mental health, social services, education, residential care, or juvenile justice settings.
Knowledge of trauma-informed care, positive behavior supports, crisis intervention, and de-escalation techniques.
Experience supporting youth with behavioral, emotional, or developmental challenges.
Compassionate, dependable, and patient individual who is passionate about supporting youth and promoting positive behavioral health outcomes.
Communicate effectively, build positive relationships with young people, remain calm in challenging situations, and work collaboratively as part of a team.

Responsibilities

Works closely with Clinical Director in the day-to-day operations of Youth Center
Adheres to workplace procedures as well as health and safety protocols
Completes all training associated with the position
Operates the front desk and monitors the checking in procedures of youth
Processes and inputs confidential and sensitive information into Electronic Health Record (EHR)
Engages with the youth and their families and works to create trust between youth, family, and Youth Center
Plans and coordinates social activities for youth in center
Maintains membership access system
Maintains client records in compliance with Coconino County Health and Human Services, Arizona Department of Health Services, Regional Behavioral Health Authority/health plans, and Arizona Health Care Cost Containment System.
Assists youth and their families in navigating, providing referrals to community partners and accessing services within the community
Utilizes person-first language in all interactions and demonstrates excellence in compassionate customer service
Builds relationships with collaborative partners to support and strengthen referrals and linkages to care
Completes documentation in the Electronic Health Record for activities with enrolled individuals.
Participates in weekly supervision with Clinical Director
Functions positively as a member of the treatment team providing behavioral health services to youth (II only)
Communicates and coordinates client care with family members, behavioral and medical health professionals, and community resources. (II only)
Plan and facilitate pro social and psycho educational groups for youth (II only)