Yield Control Technology Engineer II or Senior (MAD-AS-TX)

Hitachi•Austin, TX

1d•$121,673 - $184,905•Hybrid

About The Position

The Yield Control Technology Engineer II (YCTE) is responsible for the technical product support for CD-SEM sales activities. The responsibilities include demonstration, applications, and customer training in CD-SEM tools and peripheral software. The YCTE typically spends 5% of their time receiving on-the-job training and may travel as much as 50% to various customer sites in order to provide required support. The YCTE will provide customer applications training in order to complete tool installation and acceptance tests. Additionally, they will use considerable judgment and initiative independently. The YCTE will work on special projects to improve overall department efficiency and provide applications support through classroom training and/or phone support. Generally, the YCTE requires minimal supervision and is very knowledgeable in the product lines.

Requirements

BS degree in STEM (Science, Technology, Engineering, Mathematics) related fields or equivalent combination of education and semiconductor industry work experience
Must have and retain valid driver’s license in resident state and be insurable
YCTE II: Two (2) years of semiconductor industry work experience
Senior YCTE: Six (6) years of semiconductor industry work experience
Computer knowledge and networking experience
Intermediate skills in Microsoft Excel, PowerPoint, and Word
Ability to interface with customers, service department personnel and others
Equipment specific operation skills
Understanding of equipment electronics
Computer skills: Basic Networking, Excel, PowerPoint and Word
Computer skills: LINUX
Ability to give advanced customer training
Strong work ethic. (i.e., on time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.)
Ability to communicate information to customers and management regarding all activities and schedules
Ability to work with little to no instructions
Ability to work on assignments that are complex utilizing considerable judgment and initiative
Basic knowledge and understanding of Physics and Chemistry
Ability to be approved for a company credit card
Excellent verbal and written communication skills in English (Japanese a plus) with management, co-workers, and customers
Ability to use standard office equipment such as a computer, copy/scan/fax machine, cell phone, etc.
Ability to demonstrate strong work ethic
Ability to drive an automobile
Ability to quickly transport from location to location (i.e., air, car, etc.)
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use Personal Protective Equipment (PPE) when required
Follow all equipment-specific safety protocols

Nice To Haves

Hands-on experience with Hitachi CD-SEMs strongly preferred

Responsibilities

Technical product support for CD-SEM tools sales activities
Provide applications support for customers through recipe automation audits
Provide technical advice to the Marketing department for sales and trade shows
Development of training and demonstration materials
Review of training and demonstration materials for technical accuracy
Set and keep appropriate schedules for training on the assigned customer site
Provide highly detailed documentation for the purpose of customer and/or Field Service Engineer training
Ability to transfer technical knowledge to less experienced engineers through on-the-job training (OJT) or classroom training
Ability to work independently with no supervision
Ability to resolve complex problems successfully
Ability to use considerable judgment in resolving problems and making recommendations
Compiles and evaluates test data to determine appropriate limits and variables for system specifications
May apply quantitative analysis in determining root cause of technical problems and propose, and implement solutions for corrective action
Maintain appropriate records of all work and automation audits performed
Manage and maintain traveling inventory according to department policy, procedure, and/or practice
Protect and maintain company property (i.e., traveling inventory, company issued items, test equipment, tools, etc.)
Set and keep appropriate schedules for training on the assigned customer site
Create, update, and provide highly detailed documentation for the purpose of customer and/or internal training
Comply and adhere to company policies
Portray professionalism and pride in appearance while conforming to policy
Provide a positive attitude to all employees and customers
Other duties as assigned