Yearbook Support Specialist
About The Position
Strawbridge Studios is seeking a Yearbook Support Specialist to join our Yearbook Department and provide support to our field representatives, school clients, and yearbook advisors throughout the yearbook creation process. This role is perfect for someone who enjoys helping others, solving problems, working with technology, and managing multiple priorities. The ideal candidate is detail-oriented, organized, customer-focused, and comfortable learning multiple software platforms. As a key connection point between our field teams, schools, and production facility, you will help ensure a smooth yearbook experience from initial setup through final production. This is an in-house position at Strawbridge Studios. This is not a remote opportunity.
Requirements
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Customer-focused mindset with a positive attitude
- Comfortable learning and navigating new software systems
- Strong problem-solving and critical-thinking skills
- Ability to stay organized while managing multiple priorities
- Ability to work calmly and efficiently in a fast-paced environment
- Team player with strong interpersonal skills
- Ability to adapt and learn quickly
Nice To Haves
- Customer service experience
- Technical support experience
- Experience working with web-based software platforms
- Experience supporting schools, clients, or production workflows
Responsibilities
- Provide excellent customer support to school clients, yearbook advisors, and field representatives
- Respond to customer and internal requests through email, phone, and Microsoft Teams
- Support yearbook design software and online platforms
- Set up yearbook projects, user accounts, contracts, and renewals
- Review submissions, corrections, approvals, and production materials
- Assist with proofing covers, sales materials, and yearbook content
- Support portrait uploads, cover designs, and other yearbook-related needs
- Communicate important production updates and deadlines
- Investigate issues, identify solutions, and help prevent future problems
- Organize and prioritize tasks to meet production schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
