Year-Round Intern - Agile (Knowledge Management)

OCC • Chicago, IL

6d • Hybrid

About The Position

The Year-Round Intern will support the Enterprise Technology Solutions (ETS) Knowledge Management team’s Knowledge Continuity initiative. The initiative aims to reduce single points of knowledge failure and improve how critical operational and technical knowledge is captured, organized, and transferred across teams. The intern will work alongside the KM team lead and contribute to a two-week Agile-scrum workflow.

The 12-month internship runs from January through December 2027 and is capped at 1,000 hours. Interns may work up to 20 hours per week during the school year and up to 40 hours per week during the summer. The position is based in OCC’s Chicago office in a hybrid environment. Overtime is not permitted. Applicants must be actively enrolled undergraduate or graduate students and meet the stated graduation timeline.

Interns and seasonal interns are eligible only for paid sick leave accrued based on hours worked; no other benefits, including a technology stipend, apply. The position is eligible for an annual discretionary incentive compensation award, which is not guaranteed.

Requirements

• Be a rising senior or second-year graduate student, graduating in December 2027 or May/August 2028.
• Be currently pursuing a bachelor's degree in Information Systems, Library/Information Science, Business Administration, or a related field.
• Have basic proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Have an interest in knowledge management, information governance, or IT compliance.
• Be comfortable working in a compliance-driven environment where documentation, accuracy, and traceability matter.
• Be able to conduct structured interviews or working sessions with subject matter experts to extract undocumented knowledge.
• Have organizational skills to classify and tag content consistently.
• Have strong written communication skills and attention to detail.
• Be able to follow documented processes and work independently on assigned tasks while knowing when to ask for clarification.

Nice To Haves

• Exposure to Confluence, Jira, and SharePoint.
• Familiarity with Agile or Scrum concepts.

Responsibilities

• Help identify domain owners, subject matter experts, and single points of failure across assigned ETS knowledge domains, and assist in documenting the baseline for the knowledge risk assessment.
• Assist in piloting the lightweight knowledge capture standard by drafting or formatting selected knowledge assets identified in the risk assessment.
• Review piloted knowledge assets as an outside-the-original-team tester and log gaps or unclear sections.
• Organize and tag pilot knowledge assets to support findability, following the team's access and governance principles.
• Track action items and maintain documentation for quarterly risk assessment reviews with ETS team leads.
• Help compile baseline metrics and meeting notes to support the annual measurement cycle setup and retrospective cadence.
• Track assigned work in Jira and participate in sprint ceremonies.
• Assist with other Knowledge Management team activities as assigned.

Benefits

• Paid sick leave accrued based on hours worked.
• Eligibility for an annual discretionary incentive compensation award; the award is not guaranteed.

What This Job Offers

• Career Level: Intern