Yardi Trainer/Systems Specialist

YMP Real Estate Management LLC•Miramar, FL

6d•Hybrid

About The Position

The Yardi Trainer / Systems Specialist is responsible for the implementation, configuration, training, and ongoing support of the Yardi property management platform across the organization. This role bridges the gap between technology and operations, serving as the primary subject matter expert for all Yardi-related systems, workflows, and integrations. The ideal candidate combines deep Yardi product knowledge with the ability to design and deliver effective training programs for staff at all levels.

Requirements

3+ years of hands-on experience with Yardi Voyager (version 7S or higher)
Demonstrated experience in a training, implementation, or systems support role
Strong understanding of property management operations including leasing, maintenance, and accounting workflows
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical audiences
Strong organizational and project management skills with the ability to manage multiple priorities
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and area.
Understand basic accounting principles and be able to read and interpret basic financial statements.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables simultaneously.

Nice To Haves

Experience with Yardi modules such as RentCafe, Yardi Payments, Voyager Commercial, or PAYscan
Yardi Certified Professional designation or completion of Yardi University coursework
Experience in residential, commercial, affordable housing property management a plus
Familiarity with SQL or Yardi report writing tools
Prior experience supporting a multi-site or multi-state portfolio
Bachelor’s degree in Information Systems, Business Administration, Real Estate, or a related field

Responsibilities

Serve as the primary administrator for Yardi Voyager and related modules (e.g., RentCafe, Yardi Payments, Yardi Maintenance, Yardi Leasing)
Configure and maintain system settings, user roles, security permissions, and workflows in alignment with company policies
Manage system upgrades, patches, and new module implementations in coordination with Yardi support and internal IT
Troubleshoot system issues, escalate to Yardi Client Services as needed, and track resolution to completion
Build and maintain custom reports, dashboards, and data extracts using Yardi Report Scheduler and BI tools
Design, develop, and deliver comprehensive training programs for new hires and existing staff on Yardi platforms and workflows
Create and maintain training materials including user guides, quick reference cards, video tutorials, and e-learning modules
Conduct one-on-one coaching, group training sessions, and remote webinars for on-site and corporate staff
Assess training needs across departments and develop targeted programs to address knowledge gaps
Maintain a training calendar and track employee completion and proficiency metrics
Partner with property management, accounting, leasing, and maintenance teams to identify workflow inefficiencies and recommend Yardi-based solutions
Document standard operating procedures (SOPs) for all Yardi-related processes
Support month-end and year-end close processes by ensuring accurate data entry and system readiness
Assist with data migrations, unit/lease setups, and property onboardings
Act as a liaison between operations teams and IT/software vendors for system enhancement requests
Lead or support Yardi implementation projects for new property acquisitions or module rollouts
Coordinate testing, user acceptance, and go-live activities for system changes
Develop project timelines, track milestones, and communicate progress to stakeholders