Yardi Support Specialist

Sentral

2d•$70,000 - $75,000•Remote

About The Position

Sentral is seeking a Yardi Support Specialist to serve as the company's internal Yardi platform expert. This fully remote role is responsible for ensuring operational continuity across all managed properties, from onboarding new assets to winding down dispositioned ones. The specialist will work cross-functionally with transitions, operations, and finance teams to maintain the accuracy and efficiency of Sentral's Yardi environment. The ideal candidate will have a can-do attitude, a growth mindset, and an entrepreneurial drive, being proactive, solution-oriented, and taking ownership of their work.

Requirements

3+ years of hands-on Yardi Voyager experience in a multifamily residential environment, with demonstrated breadth across platform modules
Deep, working knowledge across the full Yardi platform, including leasing & residential (Voyager, RentCafe, screening, lease execution, renewals); marketing (ILS feeds, listings, pricing, availability syncs); accounting & finance (GL, AR/AP, CAM reconciliations, bank syncs); maintenance (work orders, vendor setup, inspections); reporting (custom reports including AR aging); and system administration (users, roles, departments, property lists, corp/CPall groups)
Experience managing department structures and consolidated reporting groups (corporate and CPall) in Yardi
Experience configuring property lists and system settings during new asset onboarding and transitions
Experience setting up properties, units, and marketing configurations from scratch, ideally in a transition or acquisition context
Proven ability to manage user access and role-based permissions with an understanding of security best practices
Proven ability to prioritize and respond to support requests under SLA-type time constraints
Strong written communication skills for ticket documentation, escalations, and cross-team coordination
Self-directed and comfortable working independently in a fully remote environment

Responsibilities

Monitor and respond to all incoming Yardi support tickets within one hour of SLA.
Triage, troubleshoot, and resolve issues efficiently, providing clear communication to requestors throughout the process.
Escalate unresolvable issues to Yardi vendor support with detailed, well-documented cases and manage them through to resolution, acting as the primary liaison between Sentral and Yardi’s support and technical teams.
Provide Yardi training to users based on recurring ticket submissions to mitigate future issues.
Conduct ongoing trainings and communicate best practices to Yardi users.
Provision new user accounts and assign role-based permissions aligned with each team member’s job function.
Audit and maintain user access on an ongoing basis, deactivating accounts for departing employees in a timely manner and ensuring access levels comply with company security standards at all times.
Manage department-level changes as the organization evolves, including activating and inactivating departments as needed.
Ensure all properties and entities are correctly enrolled in the correct reporting groups, partnering with finance and operations to validate that entity configurations reflect the current business structure.
Configure property lists and system settings for each newly onboarded asset so properties appear correctly across all relevant views, reports, and modules from transition day.
Set up units in partnership with transition teams, including unit type setup, floor plan mapping, amenity coding, rent schedules, and occupancy status.
Build out the full marketing infrastructure for new assets, including ILS feeds, listing setup, prospect tracking, and digital marketing integrations, so properties are ready to lease from day one.
Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to Sentral’s needs.
Troubleshoot report configurations and refine outputs as business requirements evolve, supporting the delivery of scheduled reports and ensuring report accuracy across the portfolio.
Execute the full Yardi shutdown process for properties being dispositioned, including deactivating units, closing marketing, and archiving data.
Coordinate with finance and operations to ensure a clean system handoff with no residual data issues upon disposition.