Business Applications Specialist (Yardi) - New York, NY 10017

Rose Associates Inc.•New York, NY

6d•$125,000 - $145,000•Onsite

About The Position

Rose Associates is a leading real estate company in New York City, specializing in multifamily and mixed-use properties. We are seeking an experienced IT Application Specialist with a strong focus on Yardi property management software. This role is crucial for providing support and training, managing application integrations, and ensuring the effective use of the Yardi system across the organization. The ideal candidate will possess a deep understanding of Yardi software modules, excellent problem-solving skills, and a dedication to delivering high-quality support and solutions. If you are a passionate professional with functional Yardi expertise, we invite you to apply and contribute to our clients' success through exceptional Yardi training and support.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience in training and development, particularly in property management with a focus on Yardi.
Knowledge of real estate management processes and financial reporting requirements.
Deep understanding (5+ years) of Yardi – NY, RentCafe, Affordable module experience, NY Module DHCR.
Property management and/or Yardi Voyager experience required.
Strong understanding of additional Yardi modules (P2P, Budgeting, Commercial, etc.), and additional real estate technology applications.
Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, EliseAI, RentCafé and Yardi.
Excellent problem-solving and customer service skills.
Ability to work collaboratively and communicate effectively with team members and stakeholders.
Familiarity with software project management and implementation.
Work authorization (required).

Nice To Haves

Affordable housing certifications are preferred (i.e. LIHTC, HCCP, COS, CPO, C3P, etc.).

Responsibilities

Oversee the Yardi property management system, ensuring optimal performance and utilization, in collaboration with the Enterprise Application Manager.
Maintain a thorough understanding of the Yardi database structure, application integrations, and the YardiOne platform.
Provide ongoing application support for Yardi, addressing user issues and queries.
Contribute to end-user training and development through the Rose Learning Center to enhance Yardi proficiency.
Assist in the implementation of new Yardi modules to align with business needs and improve the renter experience.
Liaise with real estate application vendors to ensure seamless integration with the Yardi system.
Collaborate with various departments to identify and implement software changes that improve business processes.
Manage and optimize the Yardi property management system, minimizing downtime and ensuring smooth updates/upgrades.
Train and support team members to improve their proficiency in using Yardi, aiming for reduced user error, positive feedback, and decreased repetitive support needs.
Implement new Yardi modules or integrations, meeting project deadlines, staying within budget, and achieving desired outcomes.
Maintain positive vendor relationships and ensure seamless integration of Yardi with other real estate applications.
Continuously identify and implement improvements in Yardi-related business processes, leading to enhanced efficiency, cost savings, or user satisfaction.
Effectively address and resolve Yardi-related issues, measured by reduced recurring problems, quicker resolution times, and positive user feedback.
Stay informed about the latest property management software and technology developments and assess their applicability to enhance the Yardi system.
Perform duties outside normal responsibilities as needed and requested.
Be present on-site and able to move throughout buildings to address business application matters, utilizing exceptional communication skills with staff, vendors, and visitors.