Yardi Administrator (REMOTE)

Basis Industrial

5d•Remote

About The Position

Basis Industrial is seeking a Yardi Systems Administrator to play a key role in supporting and optimizing the company’s Yardi system and various modules. This full-time remote role will serve as the primary point contact for Yardi support and collaborate with cross-functional teams to maintain reliable systems, troubleshoot and provide end-user support, improve workflows, and build custom reports/dashboards for the company.

Requirements

Bachelor’s degree in Real Estate, Computer Science, Business Analytics, or similar field
5+ years of experience working with Yardi Voyager in an admin role
Strong understanding of commercial property management and various workflows
Experience troubleshooting software issues and supporting end users
Strong analytical, organizations, and problem solving skills
Excellent communication skills and the ability to manage multiple projects simultaneously with accuracy

Responsibilities

Serve as the primary day-to-day administrator of the Yardi platform
Manage and resolve Yardi support tickets submitted by internal users
Monitor system performance, configure, and optimize Yardi and related property management systems
Manager user access, security roles, property setup, and help desk support for all departments and employees
Escalate complex issues to Yardi and third-party vendors as needed, tracking progress through resolution
Deliver system training, onboarding, and ongoing user support to ensure successful adoption of the software and best practices
Analyze real estate data, occupancy trends, rental performance, and financial reports to support business decision-making
Develop and maintain custom reports, dashboards, and automation using business intelligence tolls
Coordinate testing, implementation, and rollout of new Yardi features, modules, and updates
Administer and support Yardi Voyager and company-utilized modules, including configuration, security, workflows and system settings.
Maintain Yardi entity/property setup, chart of accounts, financial report structures/trees and other system-level configurations.
Support and troubleshoot integrations, interfaces, imports/exports and data feeds between Yardi and banking, payment, reporting and other third-party systems.
Develop and maintain Yardi reports, YSR reports, dashboards, data extracts and other reporting solutions.
Support accounting during month-end and year-end close by troubleshooting system, posting, reporting and reconciliation issues.
Maintain system documentation, configuration records, procedures and user guides.
Partner with Accounting, Property Management, Asset Management and other departments to translate business requirements into Yardi solutions
Troubleshoot system issues and recommend technology solutions to improve user experience
Gather feedback from internal users and identify opportunities for system enhancements and process improvements
Analyze real estate data, occupancy trends, rental performance, and financial reports to support business decision-making