Yacht General Manager (Shipboard)

Four Seasons Hotels and Resorts•Miami, FL

2d•Onsite

About The Position

The Yacht General Manager is the most senior hospitality role onboard the Four Seasons Yacht and is responsible for overseeing all hotel operations while onboard, with support from corporate functional expertise. This leader is accountable for the success of the yacht and its project delivery/opening, bringing key stakeholders together and keeping them on track. The role sets the tone for the crew and ensures Four Seasons brand culture is reflected in every interaction. The General Manager serves as a Four Seasons brand ambassador and leads a complex, remote yacht operation with agility, innovation, and a strong guest-centric focus. The position calls for exceptional personal presence, effective communication with stakeholders holding differing views, strong interpersonal and networking skills, and the ability to develop business cases that improve operations and the guest experience. The role requires living and working onboard for extended periods and traveling to international destinations.

Requirements

A minimum of 7–10 years of experience in the same or similar hospitality leadership roles.
At least 5 years of experience in a senior leadership role.
Proven experience in luxury yacht or cruise line operations as a Hotel Manager or General Manager.
A demonstrated record of successful leadership, strategic planning, and operational excellence.
Full familiarity with hospitality operational systems and technology.
Willingness to live and work onboard the yacht for extended periods and travel to various international destinations.
Strong interpersonal and communication skills for working with multiple stakeholders who may have differing views.
Strong guest-centric skills, networking skills, and ability to create business cases for operational and guest-experience improvements.

Nice To Haves

Hospitality Management degree preferred.
Advanced certifications or diplomas are a plus.

Responsibilities

Oversee all hotel operations while onboard the yacht, with support from corporate functional expertise.
Lead the successful delivery and opening of the Four Seasons Yacht by bringing stakeholders together and keeping them aligned and on track.
Set the tone for the crew and ensure Four Seasons brand culture is reflected in interactions.
Represent Four Seasons as a brand ambassador for the yacht venture.
Lead the complex, remote yacht operation with agility, innovation, and a guest-centric approach.
Develop business cases to improve operations and the guest experience.
Build and leverage relationships in port-of-call communities wherever the yacht sails.