About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations. It requires efficient, accurate one-on-one patient care in a fast-paced environment, while ensuring quality clinical care and an excellent patient experience. The position combines radiology responsibilities with medical support and front-office duties. The employee prepares patients for radiologic procedures, operates imaging equipment, follows radiation-safety and documentation procedures, and maintains radiology equipment. Medical support duties include assisting clinicians, conducting tests and routine procedures, supporting patient flow, maintaining supplies and equipment, and handling patient-care records and front-office tasks. Duties and responsibilities may change at any time with or without notice.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state license where applicable.
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, with knowledge of medical procedures and terminology.
  • Customarily at least six months of demonstrated x-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and ability to interact tactfully and professionally.
  • Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training as required.
  • Ability to obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluid collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer-service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures; escort them to dressing and x-ray rooms, provide instructions, and assist with positioning.
  • Explain x-ray procedures and observe patients to ensure their care, safety, and comfort.
  • Operate and position radiologic equipment, adjust controls, and take x-rays according to examination specifications and applicable requirements.
  • Use radiation-safety measures and protective devices for patients and team members.
  • Maintain radiologic equipment, including calibration, quality assurance and quality control procedures, and record keeping; report malfunctions to the Center Operations Director.
  • Follow radiology workflows and ensure radiology reports are correctly transferred to the EMR.
  • Complete documentation related to patient x-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine procedures as ordered by the treating clinician and triage emergent patients as needed.
  • Prepare and assist with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
  • Complete quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate medical devices and equipment, including calibration and record keeping; promptly notify a supervisor of equipment or facility issues or supply needs.
  • Assist with patient flow and volume in partnership with center leadership, and keep patients informed about expected wait times.
  • Perform clerical tasks in the front and back office, maintain accurate documentation and records, and complete front-office duties such as greeting patients, obtaining authorization, checking patients in and out, answering a multiline telephone, and distributing employer results or paperwork.
  • Follow HIPAA guidelines and safety rules; attend required center staff meetings or huddles.
  • Help maintain a neat, clean, and orderly facility.
  • Complete applicable training, including monthly clinical competency training, and obtain required Medical Support Specialist certifications.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • Center achievement bonuses
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