About The Position

The X-Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under the direct supervision of the treating clinician. The role also supports other areas of the facility as needed, including registration and referral management. The position performs routine X-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations. It requires efficient and accurate one-on-one patient care in a fast-paced environment, with a focus on quality clinical care and a welcoming, respectful, and skillful patient experience. Responsibilities also include a variety of medical support and front-office duties, such as assisting clinicians, performing routine procedures and testing, managing supplies and equipment, supporting patient flow, and maintaining accurate records. Duties and responsibilities may change at any time with or without notice.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and a license in the state of employment, if applicable.
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, with knowledge of medical procedures and medical terminology.
  • Customarily at least six months of demonstrated X-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and ability to interact with people tactfully and professionally.
  • Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear and professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training as required.
  • Ability to obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

  • Working knowledge of occupational medicine requirements, including state-specific requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, escort them to dressing and x-ray rooms, provide instructions, and assist with positioning.
  • Explain procedures and observe patients to support their care, safety, and comfort during x-ray exams.
  • Operate and position radiologic equipment, adjust controls, and take x-rays according to examination specifications and applicable requirements.
  • Use radiation safety measures and protection devices to ensure patient and team-member safety.
  • Maintain x-ray equipment, perform calibration and QA/QC procedures, keep records, and report equipment malfunctions.
  • Follow Radiology workflows and ensure reports cross correctly to the EMR; complete required documentation for patient x-ray visits.
  • Perform DOT and Non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
  • Perform rapid screening tests such as influenza, strep, mono, and glucose testing.
  • Assist providers during examinations and treatment; perform routine procedures ordered by the treating clinician and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate medical devices and equipment, including calibration and record keeping; promptly notify a supervisor of equipment or facility issues or supply needs.
  • Assist center leadership with patient flow and volume and keep patients informed about expected wait times.
  • Perform clerical tasks related to patient care and record keeping, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork.
  • Ensure accuracy of documentation and follow HIPAA guidelines and safety rules.
  • Attend required center staff meetings or huddles and applicable training, including monthly clinical competency training.
  • Help maintain a neat, clean, and orderly facility.

Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, and Dental Plans
  • Life and Disability Insurance
  • Paid Time Off and Extended Illness Days
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts
  • Center Achievement Bonuses
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