About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine X-ray, medical, and testing procedures under the direct supervision of the treating clinician, while also supporting other facility areas as needed, including registration and referral management. The role performs routine X-ray examinations in accordance with Concentra policies, procedures, and applicable regulations. It requires efficient, accurate one-on-one patient care in a fast-paced environment, with a focus on quality clinical care and an excellent patient experience. The position also supports clinical and administrative operations throughout the facility. Duties include preparing patients for examinations, performing testing and routine medical procedures as ordered, assisting clinicians, maintaining equipment and supplies, supporting patient flow, and completing front- and back-office documentation and tasks. The role requires adherence to HIPAA guidelines, safety rules, and applicable state regulations.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state license where applicable.
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, including knowledge of medical procedures and terminology.
  • Customarily at least six months of demonstrated X-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions and solve problems using logic to identify facts, explore alternatives, and propose solutions.
  • Strong customer service skills and the ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
  • Clear and professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Must participate in initial and ongoing training as required.
  • Must obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into systems and applications.
  • Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

  • Working knowledge of occupational medicine requirements, including state-specific requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, explain the procedure, assist with positioning, and observe patients to ensure their safety and comfort.
  • Operate radiologic equipment and take X-rays according to examination specifications, established requirements, and regulations.
  • Use radiation safety measures and protection devices to protect patients and team members.
  • Maintain radiologic equipment, perform calibration and QA/QC procedures, keep records, and report equipment malfunctions.
  • Follow radiology workflows and documentation procedures, ensuring reports transfer correctly to EMR.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform ancillary testing such as vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment, perform routine medical procedures as ordered, and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock examination rooms.
  • Operate and maintain medical devices and equipment, including calibration and record keeping, and promptly notify a supervisor of problems or supply needs.
  • Partner with center leadership to assist with patient flow and volume and keep patients informed about expected wait times.
  • Complete front- and back-office clerical tasks related to patient care and accurate record keeping.
  • Greet patients, obtain authorization, check patients in and out, communicate wait times, answer a multi-line telephone system, and distribute employer results and paperwork as needed.
  • Follow HIPAA guidelines and safety rules.
  • Attend required center staff meetings or huddles and complete applicable training, including monthly clinical competency training.
  • Help maintain a neat, clean, and orderly facility.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • $2,500 sign-on bonus
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