About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under the direct supervision of the treating clinician. The role also supports other facility areas as needed, including registration and referral management. It performs routine X-ray examinations in accordance with Concentra policies, procedures, and applicable regulations, and provides efficient, accurate one-on-one patient care in a fast-paced environment. The position helps ensure patients receive quality clinical care and a welcoming, respectful, and skillful experience. The role combines radiology duties with medical support responsibilities, including patient preparation and assistance, routine testing and procedures, equipment and supply upkeep, documentation, patient flow support, and front- and back-office clerical tasks. Duties and responsibilities may change at any time with or without notice.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and a license in the state of employment, if applicable.
  • CPR/First Aid certification.
  • At least six months of medical assistant experience, including knowledge of medical procedures and terminology.
  • At least six months of demonstrated X-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and the ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Must participate in initial and ongoing training as required.
  • Must obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office applications such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, provide instructions, assist with positioning, and monitor patient care, safety, and comfort during x-ray exams.
  • Operate radiologic equipment and take x-rays according to examination specifications, established requirements, regulations, and safety measures.
  • Maintain, calibrate, and perform QA/QC procedures and record keeping for x-ray equipment; report malfunctions and ensure radiology workflows and documentation are completed correctly.
  • Perform DOT and Non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform ancillary testing such as vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine medical procedures and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes; maintain, operate, calibrate, and keep records for medical devices and equipment.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms; promptly notify a supervisor of equipment problems, supply needs, or facility issues.
  • Partner with center leadership to support patient flow and volume, and keep patients informed of expected wait times.
  • Complete front- and back-office clerical tasks related to patient care and record keeping, ensuring documentation accuracy.
  • Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
  • Follow HIPAA guidelines and safety rules; attend required staff meetings or huddles and complete applicable training, including monthly clinical competency training.
  • Maintain a neat, clean, and orderly facility.

Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, and Dental Plans
  • Life and Disability Insurance
  • Paid Time Off and Extended Illness Days
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts
  • $3,000 sign-on bonus
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