Wyse Windows Administrator

OSC Global•Bellevue, NE

5d•Onsite

About The Position

Founded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team. The Wyse Windows Administrator will manage Windows and thin client environments, utilizing tools such as MECM, Wyse Management Suite, 10ZiG Manager, and HP Web Jetadmin. In this role, the administrator is responsible for configuring and managing Group Policy Objects (GPOs) and maintaining the overall environment to ensure systems are current, secure, and properly maintained. The administrator will ensure devices meet established security standards, including managing software distribution, antivirus updates, and patch management. Additionally, this role is responsible for optimizing system performance to minimize disruptions and ensure operational efficiency, as well as reviewing and validating work completed by teammates and junior engineers, as appropriate. This role requires being on-site 5 days a week in Omaha, NE.

Requirements

High School Diploma or equivalent experience
Must have an active TS Clearance with SCI Eligibility
CompTIA Security + (IAT Level II or Higher )
Minimum of five (5) years of experience in Windows Administration
In-depth knowledge and experience with windows and Linux systems, Aria, and installation, configuration, and administration
Imaging and Firmware Deployment: Pull, push, and update firmware (ThinOS 8.x/9.x) and images (WES) to devices, including BIOS updates
Policy Configuration: Create and deploy global, group-level, or device-level policies for security, display, keyboard, and VDI brokering (Citrix, VMware, RDP)
Application Management: Deploy and update software packages on Windows Embedded clients
Troubleshooting & Support: Provide technical support for endpoint hardware, perform remote shadowing, and resolve connectivity issues
Security & Lockdown: Implement security policies to lockdown devices, configure USB redirection, and set up Active Directory/SAML authentication
Strong problem-solving skills to diagnose and resolve complex technical issues
CompTIA Security + (IAT Level II or greater)
Experience in a 24/7 military or government IT environment
Knowledge of systems software, hardware, and networking protocols
Demonstrated ability to provide an outstanding customer service experience

Nice To Haves

Experience in Ports Protocols, and Security Measures.
Experience with scripting and automation tools.

Responsibilities

Register, configure, and manage thin clients running ThinOS, ThinLinux, and Windows Embedded Standard.
Pull, push, and update firmware (ThinOS 8.x/9.x) and images (WES) to devices, including BIOS updates.
Create and deploy global, group-level, or device-level policies for security, display, keyboard, and VDI brokering (Citrix, VMware, RDP).
Integrate thin clients with Citrix StoreFront, VMware Horizon, and Microsoft Azure Virtual Desktop.
Deploy and update software packages on Windows Embedded clients.
Provide technical support for endpoint hardware, perform remote shadowing, and resolve connectivity issues.
Implement security policies to lockdown devices, configure USB redirection, and set up Active Directory/SAML authentication.
Providing advanced support for end-users, troubleshooting issues related to virtual desktops, applications, and connectivity.
Provide Tier-III assistance to maintain, analyze, troubleshoot, repair and optimize services to include hardware, software, and network components necessary to deliver the latest secured desktop environment.
Ensure regular maintenance of all physical IT equipment to ensure compliance with all applicable Cyber Tasking Orders (CTO) from higher HQ’s.
Ensure continued service on devices configured in accordance with DoD security policies.
Troubleshoot and correct detected or reported system and network faults or outages.
Ensure that issues are investigated and resolved and that necessary equipment repairs are performed and documented.
Creating and maintaining detailed documentation of the environment, including configurations, procedures, and policies.
Working closely with other IT teams and departments to ensure seamless integration and support of IT solutions within the broader IT infrastructure.
Communicating clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner.
Perform administrative and engineering functions found in the service design domain and provide escalated support for problem management.