Wynn Rewards Representative (Evening/Weekend Flexibility Required)

Wynn Resorts•Everett, MA

11h•$31 - $31•Onsite

About The Position

The Encore Boston Harbor Representative – Wynn Rewards is responsible for new enrollments in the Wynn Rewards Program through on-property activities, special events, and other customer engagement. This role involves maintaining all Encore Standards and ensuring excellent guest and team member experience. The position also includes participating in departmental goal execution, monitoring operational effectiveness, and contributing to departmental performance, accuracy, confidentiality, and thoroughness of policies and procedures. The representative must verify that all applicable internal policies, federal and state laws, rules, regulations, and property-wide controls are enforced. Delivering and maintaining a maximum level of service, contributing to company-wide communication, and staying informed of new developments are also key. The role requires managing multiple priorities simultaneously, meeting deadlines in stressful and high-pressure situations, and providing exemplary customer service when explaining and assisting guests with the Red Card loyalty program. Efficiently and accurately creating and maintaining Red Card accounts, encouraging program participation, explaining promotions and marketing material, and assisting the slot marketing department in promotions and events are also part of the job. Safety is a priority, and the representative must follow department and company safety standards, maintaining relevant industry knowledge through continuing education and training.

Requirements

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Strong Computer skills required
Minimum 40 words per minute typing skills required.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Conversational English required.
Ability to write instructions.
Ability to effectively present information.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintain reports upon request.
Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Nice To Haves

High school degree or equivalent.
Hospitality, Casino or Loyalty Program experience.
Knowledge of Microsoft Office.

Responsibilities

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
Identifies key drivers of success.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
Delivers and maintains a maximum level of service.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Always ensures guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of the Red Card loyalty program
Efficiently and accurately create and maintain Red Card accounts as needed.
Responsible for encouraging participation in the Red Card program, explaining all promotions and marketing material, property information and ensure a positive and friendly atmosphere along with supplying excellent customer service.
Assists slot marketing department in promotions and events as needed.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.