Writer, Race Sports

Resorts World Las Vegas•Las Vegas, NV

4d•Onsite

About The Position

The Race Sports Writer delivers customer service to guests placing bets in the Race Sports Book area and processes cash transactions quickly and accurately. The role includes entering wagering information, issuing tickets, maintaining the bank, verifying winning tickets, answering customer questions, and keeping betting boards up to date. The position is typically performed in a sports bar environment and requires varied shifts, including nights, weekends, and holidays. Team Members at Resorts World Las Vegas are expected to act as ambassadors and take personal ownership of work that supports the company. All Team Members are responsible for safety, security, cleanliness, and guest experience, including addressing or reporting concerns and assisting guests.

Requirements

At least 21 years of age.
High school diploma or equivalent.
At least one year of customer service experience in a gaming or race sports environment.
Experience processing substantial cash transactions.
Effective communication skills in English.
Excellent customer service skills.
Strong organizational skills and attention to detail.
Polished appearance and demeanor.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to work varied shifts, including nights, weekends, and holidays.
Proof of eligibility to work in the United States.
Ability to obtain Nevada Gaming Registration.

Nice To Haves

Previous experience working in a large, luxury resort setting.
Working knowledge of betting systems in a similar resort setting.

Responsibilities

Greet customers, enter betting information into the computer, print tickets, accept money, and provide tickets and change.
Accurately maintain the bank.
Verify winning tickets.
Address and resolve customer concerns and questions.
Explain wagering information as needed.
Maintain and update betting boards for customer viewing.
Obtain and maintain position-specific licensing.
Use personal devices and cellular phones for job-related operational tasks, duties, and review of company documents.
Perform other duties as assigned.
Take personal ownership in supporting the company and act as an ambassador for the property.
Address or report safety concerns and security concerns.
Help keep the environment clean and notify the appropriate person or department when additional attention is needed.
Assist guests and refer them to the appropriate person or department when more assistance is needed.