Worldwide Sales Operations Representative

Best Western Hotels & Resorts • Phoenix, AZ

8d • Hybrid

About The Position

The Worldwide Sales Operations Representative plays a critical role in supporting the Worldwide Sales (WWS) team by executing initiatives that drive revenue growth across BWH Hotels’ global distribution channels. This role is ideal for a detail-oriented, proactive individual who thrives in a fast-paced environment and enjoys both administrative tasks and direct communication with stakeholders. You will help ensure smooth execution of sales initiatives, maintain strong communication with hotels and partners, and support revenue-generating activities across Leisure and MICE (Meetings, Incentives, Conferences, and Exhibitions) segments.

Requirements

• High school diploma or equivalent
• Experience with outbound communication (phone and email) in a professional setting
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Working knowledge of Excel functions such as VLOOKUP and Pivot Tables
• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies.

Nice To Haves

• Prior experience in sales support, hospitality, or operations
• Familiarity with distribution channels or hotel sales environments
• Experience working with databases or CRM systems
• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies.

Responsibilities

• Execute strategies and initiatives designed to support Worldwide Sales revenue goals
• Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates
• Manage and respond to WWS Leisure and MICE support inboxes, ensuring timely follow-up and resolution
• Perform administrative and data management tasks, including: Maintaining and updating Excel spreadsheets, Creating reports using functions such as VLOOKUP and Pivot Tables, Managing databases
• Conduct outbound calls to hotels to: Communicate revenue opportunities, Ensure awareness and participation in WWS programs
• Support internal processes that enhance efficiency, organization, and sales effectiveness

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED