WorkSource Specialist 3: Lacey/Non-Perm

State of Washington•Thurston County – Lacey, WA

4d•Hybrid

About The Position

This is a non-permanent position that is expected to last between 6 to 12 months. The ideal candidates for the WorkSource Specialist 3 roles are dynamic and adaptable workforce development professionals with a strong commitment to serving diverse communities. They bring a deep understanding of integrated service delivery and are passionate about connecting job seekers with meaningful employment opportunities while supporting employers in meeting their workforce needs. The incumbent will deliver employment services at the WorkSource Center, for those customers who need job search support, training and assistance to find employment who are unemployed. Services both in-person and virtually, this candidate thrives in a fast-paced environment and is skilled at navigating multiple program areas including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA) and Workforce Innovation Opportunity Act, among others. These individuals excel in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Their ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource services. A collaborative team player, they contribute to regional service strategies and are committed to fostering innovation, continuity, and staff morale. They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and a customer-first approach, this candidate is well-positioned to advance the mission of ESD and make a lasting impact in the community.

Requirements

6 years of a combination of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR An Associate’s degree in social science, business administration or related field, AND 4 years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR A Bachelor's degree AND two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR A combination of education and/or relevant experience equal to 6 years
Required equity competencies: The ability to take action to learn and grow
The ability to take action to meet the needs of others
Required experience includes: Employment Coaching Expertise: Ability to provide career guidance and training
Career Planning Expertise: Ability to create structured employability plans
Data Management Expertise: Ability to track job seeker and employer interactions systematically
Compliance Knowledge: Proficiency in adhering to workforce reporting standards
Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services
Digital Literacy and Online Navigation Expertise : Ability to support job seekers in using web-based employment tools
Customer Satisfaction and Follow-Up Expertise: Ability to assess job seekers' experiences and service outcomes
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Provide routine, basic customer-centered employment services.
Conducts group and individual employment and/or job training, coaching, and outlines options with job seekers
Builds relationships to develop understanding of customer needs; blends resources and services to meet their identified needs
Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training
Perform records management functions in accordance with agency and program procedures.
Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures
Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems
Facilitate group or in-person orientations and workshops using in-person and virtual methods.
Facilitates general or program-related workshops and support group activities
Facilitates customer orientation to WorkSource services