Bi Lingual Spanish/English-Customer Service-Worksite Representative

TEKsystems • Phoenix, AZ

3d • Onsite

About The Position

As a Worksite Representative, you’ll play a vital role as a primary point of contact for policyholders. You’ll help deliver a positive customer experience by answering questions, resolving concerns, and guiding customers through policy and claims-related processes with empathy, professionalism, and confidence. This role is ideal for customer-focused professionals who enjoy problem-solving, learning new systems, and thriving in a fast-paced, performance-driven environment.

Requirements

• Previous customer service experience required; call center experience preferred
• Experience in banking or financial services strongly preferred
• Familiarity with insurance products and policy schedules is a plus
• Friendly, professional demeanor with excellent verbal and written communication skills
• Strong computer skills and comfort navigating multiple systems
• High attention to detail with solid organizational and time management abilities
• Ability to remain calm and professional in fast-paced or high-pressure situations
• Ability to explain detailed policy concepts in a simple, customer-friendly manner
• High school diploma or equivalent required
• 3–5 years of customer service experience in a call center environment preferred

Nice To Haves

• Bilingual in Spanish is a strong plus

Responsibilities

• Support policyholders by providing accurate and easy-to-understand insurance product and policy information
• Respond to inbound calls and assist with claims intake, claims service, and general policy inquiries
• Provide detailed updates on policy status and coverage
• Assist customers with basic technical troubleshooting for self-service tools
• Identify opportunities to transfer calls to the sales team to help increase APV revenue
• Handle claim intake efficiently while maintaining accuracy and empathy
• Consistently meet or exceed departmental performance metrics, including quality, average handle time, after-call work, and other KPIs
• Demonstrate organizational values, including Personal Connection, Empathy, Problem-Solving, and Ownership
• Support process improvements and provide constructive feedback to leadership
• Remain flexible and assist with other duties as business needs evolve

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees