Worksite and Group Administrator

Assurity • Lincoln, NE

3d • Hybrid

About The Position

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers [http://www.assurity.com/careers]

Requirements

• Three to five years of experience in business or related field required.
• Professional oral and written communication skills required.
• Decision-making ability required.
• Knowledge of worksite and group administration products, policies and procedures beneficial.
• Word processing and spreadsheet software proficiency required.
• Accounting experience beneficial.
• Proven relationship-building skills.
• Telephone and customer service skills.
• Negotiation and conflict management skills.
• Ability to solve problems, analyze situations and make decisions.
• Ability to organize/prioritize a wide variety of information and meet deadlines.
• Ability to work independently.
• Consistent and reliable attendance Is an essential function of this position.
• Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship, and exactness.

Nice To Haves

• Knowledge of worksite and group administration products, policies and procedures beneficial.
• Accounting experience beneficial.

Responsibilities

• Providing high level of service to worksite and group administration clients, which includes understanding worksite and group products, policies and procedures, including bill reconciliation; knowledge of electronic billing portal, promoting of and understanding of the functionality on both the Assurity billing side and group bill reconciliation side; reconciling worksite and group and individual list bills accurately and timely and assisting other team members as needed; providing information and guidance to employer clients on worksite and group policy provisions and company procedures; following daily schedules for appropriate telephone coverage; and ensuring compliance with company, state and federal regulations, including privacy regulations relating to customer information.
• Responsible for daily production of worksite and group administration to meet customer service standards and measurements, which includes following and meeting established customer service standards and levels; handling employer clients’ inquiries, requests, and relating to premium payments, billing schedule, billing modes, accounting breakdowns, reinstatements, benefit add/delete, surrender/terminations, employee bank drafts, loans, premium refunds, policy suspense, and general maintenance; following worksite and group products, policies and procedures when it comes to underwriting and WS Client Service procedures; handling employer clients’ requests relating to tobacco change, benefit increases, benefit decreases, and adding and removing dependents; knowledge of Policy Change underwriting rules and procedures, based on State, product, and employer/group and the ability to apply those specific rules when evaluating and approving the policy change requested; ability to determine the new rate once the policy change is completed by reviewing the employe’s plan design and offer letter; following procedures when reversing premiums to correct date of change and ensuring a refund is set if applicable; coordinating with the worksite and group administration case set-up/initial bill setup for new business processing department by making a welcome call to the employer to ensure smooth transition for bill reconciliation; generating and approving group contracts; assisting the claims department as needed with group contract and eligibility issues; monitoring delinquent group report and completing all administrative functions, including policy cancellations relating to policies on this report.
• Responsible for relationship-building activities with employer clients, which includes being knowledgeable about products, procedures, and billing in order to handle all employer service requests; knowledge of employer clients’ business and any other relevant business information; ability to handle conservation efforts; tracking and monitoring employer clients’ requests, follow-ups and outcomes; assisting with employer and/or policyholder mailings and communications; and staying abreast of industry-related developments and activities.
• Performs other functions, which includes process improvement planning and implementation; assisting with and participating in team functions and events for the worksite and group administration department; and serving as a member of various committees and implementation teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree