Workshop Service Administrator

Sandvik•Elko, NV

1d•Onsite

About The Position

Sandvik is looking for a Workshop Service Administrator in Elko, NV! If you have experience working in an industrial setting and have a background in inventory or office management, Sandvik Mining wants to speak with you! Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Requirements

Associate’s degree
3-5 years’ experience in office or inventory management, preferably in an industrial environment.
Experience with accounting related activities is preferred.
Aptitude for learning new data input systems.
Higher ability and understanding of Microsoft Office.
Highly organized, self-motivated, and proactive.
Professional demeanor.
Ability to work quickly and effectively within time constraints.
Ability to work overtime as the requirements of the business dictate.

Responsibilities

Set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders.
Open field service jobs for billable work, warranty and jobs for other areas of parts & service.
Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit.
Maintain/track open field service jobs.
Order parts and/or outside services.
Coordinate with vendors for orders.
Process all system and hard copy documentation for all WIP orders.
Open lps tickets for expediting, pricing, etc.
Prepare quotes and invoices and/or close field service and WIP jobs.
Follow up with Sandvik internally as required to satisfy the requirements of WIP.
Answer internal and customer inquiries on service, parts availability, delivery times and status of orders.
Enter technician labor in EQ.
Look up parts, pricing and availability to provide quotes to customers for service work and audits.
Open/assist jobs with parts needed from stock equipment.
Provide monthly reports for team and customers.
Open/maintain branches in aurora.
Maintain/create technicians in aurora.
Maintain labor cost and sell rate in aurora.
Maintain user parameters, team authorizations and user/branch authorities.
Train/Assist coworkers in aurora when issues arise, and they need assistance.
Assist co-workers with getting access to aurora tasks.
Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim.
Order vehicle safety equipment for fleet.
Order uniforms for field service technicians.
Order tools for field service technicians.
Order office supplies for technicians.
Maintain AP links for orders placed; amend and receive orders.
Work with AR to resolve outstanding balances.
Work with vendors and customers to be set up in Sandvik ERP.
Secure parts and materials for technician jobs.
Prepare quote information for parts and service jobs.
Verify and enter technician time into jobs.
Produce reports of in process, backlog and future jobs.
Enter warranty claims in sales tools to the factory.