Workshop Coordinator - Harvey, LA

Wärtsilä•Harvey, LA

3d•Onsite

About The Position

The Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. We are now looking for a Workshop Coordinator to join our team working for a better future. The position is permanent, and the location is Harvey, Louisiana (New Orleans Area), USA. As a Workshop Coordinator, you will support the daily operations of the workshop by coordinating repair activities, managing parts flow, scheduling work, and serving as the main point of contact between customers, technicians, workshop leadership, and internal stakeholders. Reporting to the Workshop Manager, you will help ensure projects are delivered safely, efficiently, and in line with customer expectations. This role is 100% workshop-based.

Requirements

Strong organizational and coordination skills to manage high workshop activity.
Experience in workshop coordination, service operations, logistics, maintenance, or a similar operational environment.
Experience working with ERP systems and service management tools.
Excellent communication skills with internal and external stakeholders.
Ability to follow correct workflows and ensure steps are completed properly.
Proactive, hands‑on attitude (“go‑getter”) and ability to stay focused in a dynamic environment.
Mechanical knowledge is highly valued.
High integrity.
Passion for customer service and technical excellence.
Strong focus on quality and safety.
Critical thinking
Excellent communication skills (verbal and written) in languages needed to support the team.
Strong organizational skills and a team player mindset.
Ability to work effectively with individuals from diverse cultural backgrounds.
Successful applicants must be authorized to work in USA without sponsorship.
Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

Mechanical knowledge is highly valued.

Responsibilities

Coordinate daily workshop activities and schedules to support customer projects and operational priorities.
Serve as the primary point of contact for customers, workshop personnel, suppliers, and internal stakeholders.
Coordinate shipping, receiving, tracking, and movement of components entering and leaving the workshop.
Manage parts ordering and material availability to support workshop execution.
Support change order management and ensure proper documentation and communication.
Monitor billable activities, labor utilization, and timesheet accuracy.
Assist with cost tracking, revenue monitoring, and margin analysis.
Maintain accurate records in SAP, Salesforce, and other business systems.
Support the Workshop Manager in workload planning and operational coordination.
Ensure compliance with safety requirements, company procedures, and customer standards.
Identify opportunities for process improvements and support continuous improvement initiatives.
Assist in resolving operational issues by coordinating actions with relevant stakeholders.