WORKPLACE VIOLENCE PREVENTION & TRAINING SPECIALIST

Sparrow•Lansing, MI

5d•Onsite

About The Position

The Workplace Violence Prevention & Training Specialist is responsible for designing, developing, and delivering comprehensive training programs with a primary focus on de-escalation strategies. This role leads the creation of evidence-based curricula, equips personnel with skills to safely manage high-risk interactions, and promotes best practices that reduce conflict, enhance community trust, and improve safety outcomes. The coordinator also trains and supports instructors, ensures program consistency and effectiveness, and evaluates training impact to support continuous improvement across the organization.

Requirements

Bachelor’s degree required and 1 yr of experience creating, planning, coordinating and implementing training and programs OR Associate’s degree and 3 yrs experience creating, planning, coordinating and implementing training and programs.
Support the mission, vision, and values of the organization.
Model courageous and inclusive leadership as a representative of the department.
Treat others and their ideas with respect and dignity.
Set a good example for others.
Be an active coach for everyone in the organization.
Maintain the highest standards of honesty, integrity, and communication.
Insist on excellence and be accountable to one another.
Build group cohesiveness and pride through teamwork.
Demonstrate confidence in Metropolitan and its workforce in all areas of the community.
Value and promote creativity and the change process.
Be a good communicator and listener; be available and visible.
Develop yourself to your highest potential.
Active participation in Quality Initiatives.

Nice To Haves

Strong organization, project management, coordination, and follow-through skills preferred.
Passionate about the areas of nursing and patient experience preferred.
Excellent communication (verbal and written) and presentation skills for communicating with a wide variety of people preferred.
Experience working with groups from diverse backgrounds preferred.

Responsibilities

Design, develop, and implement a comprehensive de-escalation training program grounded in current research, legal standards, and best practices.
Deliver engaging, scenario-based training to team members, emphasizing communication, decision-making, and conflict resolution skills.
Serve as a lead instructor and subject matter expert on de-escalation techniques, use-of-force considerations, and crisis intervention.
Develop lesson plans, training materials, simulations, and evaluation tools to support consistent and effective instruction.
Train, mentor, and certify internal instructors to ensure program scalability and fidelity.
Evaluate training effectiveness through assessments, participant feedback, and performance metrics; revise curriculum as needed for continuous improvement.
Ensure all training aligns with applicable laws, accreditation standards, and organizational policies.
Collaborate with command staff, community stakeholders, and partner agencies to incorporate diverse perspectives and build trust.
Stay current on emerging trends, research, and innovations in de-escalation, crisis response, and adult learning methodologies.
Maintain accurate training records, reports, and documentation in compliance with regulatory and organizational requirements.
Support organizational initiatives related to risk reduction, team member safety, and community engagement.
Respond to critical incidents as a training advisor or observer to identify lessons learned and inform future training.