Workplace Technician | Lead

Interior Office Solutions•Los Angeles, CA

6h•Onsite

About The Position

The Lead Workplace Technician (MAC) oversees daily Moves, Adds, and Changes operations while actively supporting hands-on furniture installation, maintenance, and workplace support services. This role requires a proactive leader who can manage a fast-paced environment, prioritize effectively, and ensure high-quality execution across multiple buildings. The ideal candidate is organized, detail-oriented, adaptable, and confident in managing both people and projects. Strong communication, sound judgment, and the ability to pivot quickly are essential.

Requirements

5+ years of experience in facilities, maintenance, or corporate workplace services
Experience leading or supervising technicians in a fast-paced environment
Strong technical knowledge of furniture systems, FF&E, ergonomics, and MAC processes
Ability to read floor plans and understand basic power requirements
Proficient in Google Workspace
Experience with ticketing systems (Zendesk preferred)
Strong verbal and written communication skills
Ability to manage multiple projects simultaneously
Strong problem-solving and organizational skills
Understanding of project cost considerations
Ability to drive rental trucks or company vehicles as needed

Nice To Haves

Positive, hands-on leadership style
Highly Responsive
Exceptionally Computer literate
Detail-oriented with a commitment to A+ workplace quality
Adaptable and solution-focused
Comfortable collaborating with architects, engineers, property management, project managers, and senior stakeholders
Team-oriented with a strong customer-service mindset

Responsibilities

Lead and manage onsite MAC Technicians across multiple buildings
Conduct daily morning huddles to review workload and set priorities
Perform mid-day check-ins to assess progress and rebalance workload
Ensure even distribution of tickets and projects to prevent overtime
Redirect technicians between buildings as needed for visibility and support
Monitor onsite presence to ensure proper coverage across locations
Authorize early dismissal if workload is completed ahead of schedule
Track and report overtime accurately within 24 hours (Netsuite/Google Docs)
Communicate staffing changes (PTO, sick time, schedule adjustments) to stakeholders
Partner with Account Manager on special requests, coverage planning, and event support
Review, assign, and manage Zendesk tickets and work orders
Assign new hire and termination tickets to ensure readiness and proper offboarding
Coordinate with Logistics for asset transfers
Respond promptly to Zendesk, Slack, Asana, and Google Suite communications
Prioritize tasks to manage workload and reduce unnecessary overtime
Obtain written approval for unavoidable overtime (after-hours, weekends, emergencies)
Repair and maintain office furniture (task chairs, sit-stand desks, workstations, pods)
Assemble and disassemble furniture to manufacturer specifications
Install and modify workstation systems (cubicles, conference pods, etc.)
Read and interpret floor plans and power requirements
Conduct floor audits and space walkthroughs to identify issues
Troubleshoot furniture systems and recommend solutions
Ensure compliance with building protection requirements
Safely load, unload, and transport furniture and materials
Move items within and between buildings
Operate department van or rental vehicles as required
Order and manage moving and installation supplies
Maintain organized inventory of materials and tools
Advocate for and uphold PeopleSpace installation standards
Ensure alignment between internal technicians and external installers
Collaborate on best practices when deviations from standards arise
Assist with installations as needed to support team success
Maintain high visibility and client-focused service standards