Workplace Services Experience & Events Lead

ServiceNow•New York, NY

7d•Onsite

About The Position

We are seeking an organized and dynamic Workplace Services Experience & Events Lead to join our team at New York, Hudson Yards. In this key role, you will be responsible for curating, organizing, and managing a wide range of company events, including social gatherings, large internal meetings, customer engagements, employee training sessions, and providing conference room support. Your efforts will focus on enhancing employee experiences, fostering collaboration, and creating a positive, engaging company culture in a fast-paced, rapidly growing technology company. You will work closely with business leaders and cross-functional teams to design and execute internal events that strengthen company culture, boost employee engagement, and promote collaboration across departments. This role requires strong communication skills and the ability to act as a liaison between various stakeholders—ensuring that events and initiatives align with the company’s values and goals and contribute to an exceptional employee experience. This position requires on-site presence (5 days/week, 8am-5pm M-F) with flexibility for evening events, and reports to the Workplace Services Regional Lead.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor's degree (or equivalent/relevant experience) in Marketing, Communications, Event Planning, Hospitality or related field.
Minimum 5-7 years of experience in event planning, corporate hospitality, and/or employee engagement.
Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.
Be proactive and out-going, solutions-oriented mindset with a focus on delivering exceptional employee and event experiences.
Lives in and is immersed in the NYC area and culture and will be onsite in the Hudson Yards site regularly.
Excellent interpersonal and communication skills.
Senior Stakeholder engagement and client relationship management.
Proven experience working collaboratively with multiple stakeholders in a fast-paced, high-growth environment.
Displays strong project management skills and event programming experience along with a white-glove hospitality mindset.
Experience negotiating contracts with vendors and managing a broad spectrum of budgets.
Highly efficient and organized, with strong attention to detail, skilled at juggling multiple tasks and time management.
Highly passionate about curating unique gatherings, connecting with people, and building effective, trusting relationships with team and stakeholders' members.
Expertise in all stages of the event management process -Confident in presenting new ideas that excite, engage, and energize peers and leadership.
Skilled at culture-building and understanding what drives engagement in the workplace.
Creative problem solver with a "can-do" and customer-centric attitude.
Comfortable dealing with the unknowns and surprises that occur in event planning.

Responsibilities

Lead and guide a team to support the customer and employee experience at our Santa Clara campus to cultivate a collaborative and inviting environment across the entire site.
Take a proactive approach to all relationships. Constantly seeking anecdotal and hard data from all stakeholders.
Uber focus on customer service at the core of your planning and decision making.
Act as a single point of contact and maintain a direct client relationship with internal stakeholders (including C-suite leadership) to understand their objectives and translate them into clear experiential events with measurable impact; and successfully deliver events that consistently raise the bar.
Develop effective relationships with strategic partners at the senior level.
Develop and manage a strong bench of vendors that can support a broad and varied range of events
Proactively meet with key partners regularly to share facilities information, solicit input, and resolve issues effectively.
Develop reporting matrix that can be used to clearly identify key stakeholders and manage events.
Coordinate with Lobby Ambassadors with a focus on employee experience.
Plan, manage and execute events which include, but not limited to, company events, cultural and social events, internal customer meetings, and other related activities at the HQ Santa Clara campus.
Partner closely to plan Employee Belonging Groups (EBG) to deliver events that celebrate the diversity of our company and model inclusion.
Serve as primary contact for our business leaders to book large meeting rooms, coordinate space set-up, provide catering solutions, and ensure overall success of our on-site events and meetings.
Build robust reporting methodology that tells a comprehensive story of the activity at the site.
Act as a subject matter expert for employee and workplace experience programs, including lobby ambassadors to be inclusive of the employee experience.
Coordinate with registration and customer service teams to plan and deliver efficient onsite badge pick-up experience.
Ensure materials for on-site or site-specific events, such as signage, swag distribution, and gift packaging are distributed and displayed.
Have a hospitality/concierge mindset with a goal of creating memorable experiences.
Create and implement an equitable employee engagement strategy and report to senior stakeholders.
Liaise, negotiate, and collaborate with key partners to ensure delivery of all event requirements (AV/DT, Travel, Marketing, Workplace Services, Security, Sourcing, and Finance)
Follow standard processes and project manage the execution of in-person events with an eye on creating efficiencies (i.e., flow) and promoting ways to help with productivity and connections.
Develop and control event schedules, deadlines, budgets, and activities.
Leverage data insights to measure and refine these experiences, ensuring continuous improvement.
Maintain a high level of communication with all stakeholders throughout the planning and execution of events.
Always be on the lookout for evolving methods to innovate the attendee experience.