LEAD WORKPLACE AMBASSADOR

Compass Group•New York, NY

1d•$33 - $35•Onsite

About The Position

The Lead Workplace Ambassador serves as the on-site leadership anchor for the Ambassador team, ensuring seamless daily operations and consistent service across all TD Bank work floors. In addition to performing the below Ambassador responsibilities for coverage needs, this role acts as the primary local escalation point for all team-related issues and service concerns. The Lead Workplace Ambassador conducts routine floor audits to verify that standards and responsibilities are being executed at the highest level. Audit findings are compiled and submitted weekly to the National Management Team to drive accountability and performance tracking. Reception, Greet and Manage Visitors/TD Facility Occupants Workplace Ambassador Personnel are the main point of contact to welcome, greet and manage all TD Facility visitors and occupants with tasks such as but not limited to: -Build and maintain knowledge of applicable TD Facilities, including TD Facility changes (i.e., TD Facility layout/room locations and TD Personnel within TD Facility). -Verify and log all TD Facility visitor names, including applicable security access level required for entry into TD Facilities and reporting lost or stolen badges. -Provide general information, aid and guidance to visitors and TD Personnel (including general wayfinding activities). -Notify applicable TD Personnel of any visitor arrivals or meetings and provide supervised escort for all visitors to the appropriate location in the TD Facility on an as needed basis. -Assist visitors with accessibility needs. -Keep up to date with planned on site meetings and events, including leveraging what the TD Facility has to offer to ensure visitors and TD Personnel are welcome and comfortable (i.e., Suggest the use the of a coat room as a place for luggage if required, or advise on where flex/drop-in workspace is available for out-of-town employees) -Ensure that the image and quality of services is tailored to fit all TD Personnel and visitors in the TD Facility. -Ensure that the front reception desk is professionally presented and in orderly fashion for receiving visitors and TD employees. -Ensure workplace etiquette is maintained by reminding TD Personnel of standards and raise any concerns with TD Business Contact or TD Workplace Ambassador Owner. -Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, requiring minimal time away from dedicated desk (i.e., Ad-hoc Project, data entry, event planning, create/post signage, decorate the TD Facility/reception area). Long DescriptionGeneral Maintenance & Common Areas Workplace Ambassador Personnel are the main point of contact to manage the TD Facility to be fully functional, efficient, and maintained to a high standard and that all areas of the floor (including managing common areas) represent a welcoming, clean, and safe environment. Workplace Ambassador Personnel will complete tasks such as but not limited to: - Monitor, document, and report any issues with the TD Facility to TD Workplace Ambassador Owner and/or TD Global Securities and Investigations (GSI) that may impact the safety and security of TD employees. - Gathering information for any information technology or facility issue such as inspection(s) of the floor and common area(s) for cleanliness and maintenance (i.e., carpet stains) and submitting the request to the applicable area (TD Help Desk or FM WO) and coordinate with the Other Supplier for access to the TD Facility, including ensuring the request is remediated and closed. - Performing light cleaning duties, including wiping down countertops, microwaves, fridges, coffee equipment, furniture and equipment as needed during visual site inspections. - Maintaining tidy cafe areas, including emptying/loading dishwashers; putting away dishes; cleaning counters and appliances. - Managing all café supplies and common area inventory levels (e.g., Approved Smallwares, supply room, coffee, soap, paper towels, sanitizer etc.).

Responsibilities

ensuring seamless daily operations and consistent service across all TD Bank work floors
acts as the primary local escalation point for all team-related issues and service concerns
conducts routine floor audits to verify that standards and responsibilities are being executed at the highest level
Audit findings are compiled and submitted weekly to the National Management Team to drive accountability and performance tracking
welcome, greet and manage all TD Facility visitors and occupants
Build and maintain knowledge of applicable TD Facilities, including TD Facility changes (i.e., TD Facility layout/room locations and TD Personnel within TD Facility)
Verify and log all TD Facility visitor names, including applicable security access level required for entry into TD Facilities and reporting lost or stolen badges
Provide general information, aid and guidance to visitors and TD Personnel (including general wayfinding activities)
Notify applicable TD Personnel of any visitor arrivals or meetings and provide supervised escort for all visitors to the appropriate location in the TD Facility on an as needed basis
Assist visitors with accessibility needs
Keep up to date with planned on site meetings and events, including leveraging what the TD Facility has to offer to ensure visitors and TD Personnel are welcome and comfortable (i.e., Suggest the use the of a coat room as a place for luggage if required, or advise on where flex/drop-in workspace is available for out-of-town employees)
Ensure that the image and quality of services is tailored to fit all TD Personnel and visitors in the TD Facility
Ensure that the front reception desk is professionally presented and in orderly fashion for receiving visitors and TD employees
Ensure workplace etiquette is maintained by reminding TD Personnel of standards and raise any concerns with TD
Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, requiring minimal time away from dedicated desk (i.e., Ad-hoc Project, data entry, event planning, create/post signage, decorate the TD Facility/reception area)
manage the TD Facility to be fully functional, efficient, and maintained to a high standard and that all areas of the floor (including managing common areas) represent a welcoming, clean, and safe environment
Monitor, document, and report any issues with the TD Facility to TD Workplace Ambassador Owner and/or TD Global Securities and Investigations (GSI) that may impact the safety and security of TD employees
Gathering information for any information technology or facility issue such as inspection(s) of the floor and common area(s) for cleanliness and maintenance (i.e., carpet stains) and submitting the request to the applicable area (TD Help Desk or FM WO) and coordinate with the Other Supplier for access to the TD Facility, including ensuring the request is remediated and closed
Performing light cleaning duties, including wiping down countertops, microwaves, fridges, coffee equipment, furniture and equipment as needed during visual site inspections
Maintaining tidy cafe areas, including emptying/loading dishwashers; putting away dishes; cleaning counters and appliances
Managing all café supplies and common area inventory levels (e.g., Approved Smallwares, supply room, coffee, soap, paper towels, sanitizer etc.)