Workplace Technical Operations Lead

JPMorgan Chase & Co. • Plano, TX

8h

About The Position

As a Workplace Technical Operations Lead in Workplace Technology, you lead operational rhythm and delivery governance for complex, multi-workstream technology initiatives that support workplace and Retail Branch programs. You translate business objectives into executable roadmaps, measurable milestones, and transparent reporting, while balancing scope, schedule, financial stewardship, risk management, and stakeholder experience.

You partner with program and product stakeholders and coordinate across engineering, infrastructure, end-user technology, finance, service operations, vendors, and business partners. You improve delivery efficiency through workflow automation, advanced analytics, and fit-for-purpose tooling, and establish standards that improve consistency and quality across planning, execution, and controls. You also help teams adopt approved AI-assisted engineering practices with validation expectations for correctness, performance, and security.

The role leads large-scale workplace technology programs from initiation through implementation, improving visibility, predictability, accountability, and delivery efficiency. It includes managing program financials, supporting risk and control requirements, promoting continuous improvement, mentoring team members, and communicating delivery status and risks to stakeholders.

Requirements

• Five years of experience leading complex technology programs, infrastructure deployments, or enterprise transformation initiatives.
• Demonstrated experience managing multi-workstream delivery across cross-functional stakeholders and vendors.
• Proven ability to improve execution using automation, data analytics, and modern work management practices.
• Experience leading effective use of approved AI-assisted software development tools, with the ability to set expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs and outputs, and resiliency and security expectations; experience coaching engineers on safe, compliant adoption.
• Hands-on experience with workflow or work management platforms, such as Monday.com, to automate workflows and reporting.
• Experience producing portfolio-level reporting, executive dashboards, and operational metrics with strong attention to data quality.
• Demonstrated financial management skills, including forecasting, budget tracking, and business case support.
• Strong risk management and control mindset, including clear documentation and governance discipline.
• Excellent written and verbal communication skills, including the ability to influence and align senior stakeholders.
• Working knowledge of software delivery practices and tooling across the Software Development Life Cycle.

Nice To Haves

• Experience delivering technology solutions in workplace, retail, or built-environment programs, such as sites, branches, offices, or construction.
• Advanced experience configuring workflow automations, portfolio dashboards, and resource views within a work management platform.
• Experience establishing standards for validating AI-assisted engineering outputs for correctness, performance, and security.
• Knowledge of responsible AI practices, including data sensitivity considerations and secure handling of prompts, inputs, and outputs.
• Experience leading organizational change initiatives and driving adoption of new operating models and tools.

Responsibilities

• Lead end-to-end delivery governance for large, cross-functional workplace technology programs from initiation through implementation.
• Define program operating cadence, milestones, dependencies, and success metrics to improve predictability and accountability.
• Implement workflow automation to reduce manual reporting, improve data quality, and accelerate decision-making.
• Build portfolio dashboards and executive-ready reporting using advanced analytics and automated data pipelines.
• Manage program financials, including forecasting, budget tracking, capitalization planning inputs, and variance commentary.
• Partner with risk and control functions to align delivery practices with required controls, documentation, and audit readiness.
• Drive team adoption of enterprise-authorized AI-assisted engineering practices to improve code quality, delivery speed, and operational outcomes, while establishing validation standards and promoting reuse of effective patterns.
• Apply knowledge of Software Development Life Cycle tools, including enterprise-authorized AI-assisted development and automation capabilities, to improve automation value.
• Drive continuous improvement to streamline intake, planning, resource forecasting, and delivery processes.
• Coordinate delivery across internal teams and external vendors to resolve blockers and maintain alignment on outcomes.
• Mentor team members and promote operational excellence, innovation, and inclusive collaboration.
• Establish expectations for safe and compliant use of approved AI-assisted engineering tools, including validation standards and secure handling of inputs and outputs.
• Communicate clearly with stakeholders at all levels, escalate risks early, and propose actionable options.

Benefits

• Competitive total rewards package, including base salary determined based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed