Workplace Operations Manager

Nscale•San Francisco, CA

1d•$110,000 - $190,000

About The Position

We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows. This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals. The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing (rather than owning) day-to-day execution.

Requirements

Proven experience in Workplace Operations, Facilities Management, or similar strategic role
Strong experience in scaling office environments or supporting organisational growth
Demonstrated ability to build processes and systems from the ground up
Experience managing complex vendor ecosystems and contracts
Solid understanding of facilities and building systems (HVAC, compliance, etc.)
Strong financial acumen, including OPEX and CAPEX budget ownership
Strategic mindset with the ability to step back from day-to-day execution
Excellent stakeholder management skills, particularly with senior leadership

Nice To Haves

Experience managing multi-site or international office operations
Background in high-growth or scaling organisations
Experience implementing workplace tools or systems
Exposure to workplace strategy, real estate, or space planning

Responsibilities

Develop and implement workplace operations strategies aligned with company growth plans
Design scalable processes, policies, and systems to support current and future office needs
Identify and drive continuous improvement initiatives across workplace operations
Partner with leadership on workplace strategy, capacity planning, and future expansion
Use data and insights to inform decisions around space utilisation, cost, and efficiency
Oversee office operations through coordination with Office Management / front-of-house support
Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.)
Lead workplace planning initiatives (layout optimisation, office expansions, new locations)
Ensure compliance with health, safety, and regulatory standards at a strategic level
Act as escalation point for complex facilities or operational issues
Own and manage workplace operations budgets (OPEX & CAPEX)
Track and optimise spend across vendors, services, and infrastructure
Identify cost-saving opportunities and improve resource allocation
Lead procurement strategy for office-related services and equipment
Define and evolve the workplace experience strategy (not just execution of events)
Partner with People/HR teams on initiatives impacting employee experience
Ensure workplace design supports productivity, collaboration, and engagement
Provide guidance on workplace programs rather than owning logistics
Partner with IT to ensure workplace systems and tools are scalable and effective
Evaluate and implement tools that improve workplace operations and reporting
Drive operational efficiency through system improvements and automation
Build workplace operations frameworks that can scale across multiple locations
Support new office launches and expansion projects
Establish standards and playbooks for consistent workplace experience across sites