Workplace Specialist II

Affirm • San Francisco, CA

9d • $100,000 - $120,000 • Onsite

About The Position

Affirm's Workplace team is seeking an experienced Workplace Specialist II to oversee the day-to-day operations of our San Francisco headquarters. This role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. We are looking for someone with a hospitality mindset, great operational skills, an upbeat and approachable demeanor, and a willingness to cultivate the best employee experience for all Affirmers. This role is based out of our San Francisco HQ office and reports to the Workplace Manager.

Requirements

• 2+ years of experience in workplace, facilities, hospitality, office operations, or a related field, ideally in a fast-paced or hybrid/remote-first environment.
• Strong operational and organizational skills, with the ability to manage multiple priorities, follow through on commitments, and maintain a high level of accuracy and responsiveness.
• A hospitality-oriented service mindset and a demonstrated commitment to creating thoughtful, welcoming, and reliable employee experiences.
• Experience managing workplace vendors and holding partners accountable for service quality, scope, timelines, and issue resolution.
• Experience supporting office-related projects and collaborating with external partners such as general contractors, engineers, furniture installers, or third-party project managers.
• Excellent verbal and written communication skills, with the ability to distill information and communicate effectively with employees, vendors, and senior leaders.
• Proficiency in Google Workspace and Slack; experience with Envoy, Notion, Zip, Canva, or similar workplace tools is a plus.
• A proactive and dependable approach, with sound judgment, comfort navigating ambiguity, and a willingness to step in wherever needed to support the office and team.
• Candidates must therefore be based in the Bay Area, willing to commute or willing to relocate prior to their start date.

Nice To Haves

• experience with Envoy, Notion, Zip, Canva, or similar workplace tools is a plus.

Responsibilities

• Own day-to-day workplace operations for our San Francisco headquarters, including janitorial services, HVAC coordination, repairs and maintenance, office supplies, the snack and beverage program, and in-office events.
• Serve as the primary on-site contact for building management, reporting and tracking service requests, coordinating access and maintenance activity, and driving issues through timely resolution.
• Manage relationships with local workplace vendors, monitor service quality and performance, address gaps, and help ensure services are delivered efficiently and within scope.
• Respond to and resolve local Workplace Support Portal requests, keeping employees informed and identifying recurring issues or opportunities to improve the workplace experience.
• Partner with the Workplace Manager on office updates and improvements ensuring work is completed on schedule and in alignment with employee needs.
• Collaborate with cross-functional partners, including Physical Security, Internal Events, and IT to deliver coordinated workplace solutions and a seamless on-site experience.
• Support office activations, events, and programming that strengthen connection and culture, including planning, on-site logistics, and coordinating with internal partners and external vendors.
• Maintain and reinforce local workplace policies, procedures, and resources, including the San Francisco Office Guide, so employees understand how to use and navigate the office effectively.
• Use employee feedback and operational observations to recommend practical improvements that enhance functionality and consistency in the workplace.

Benefits

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed